Gratton Barts

Information Technology Director

Special Olympics North Carolina

01.2001 - Current

Streamlined helpdesk operations, reducing response times and increasing end-user satisfaction levels.
Researched and recommended innovative and automated approaches to routine tasks.
Managed large-scale IT projects, ensuring on-time completion within budget constraints.
Trained staff on new software applications and hardware installations, boosting productivity across departments.
Optimized IT operations by eliminating redundancies and automating routine tasks.
Developed and enforced IT policies to maintain compliance with regulatory standards while supporting business objectives.
Managed and reduced IT spending to support budgeting processes and TCO modeling procedures.
Implemented cybersecurity measures to protect sensitive information from unauthorized access or theft.
Developed comprehensive disaster recovery plans, safeguarding critical data and minimizing business disruptions.
Reduced downtime by proactively addressing potential issues through regular system maintenance.
Collaborated with cross-functional teams to identify technology needs and develop customized solutions.
Managed vendor relationships, negotiating contracts for cost-effective services that met organizational requirements.
Oversaw the successful migration of legacy systems to cloud-based platforms for increased flexibility and scalability.
Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
Installed, configured, tested and maintained operating systems, application software, and system management tools.
Negotiated software support contracts to drive $[Amount] in cost savings.
Enhanced system efficiency by implementing IT infrastructure improvements and streamlining processes.
Analyzed network security and current infrastructure, assessing areas in need of improvement.
Developed and maintained $[Amount] IT department operational budget.
Coordinated with HR department to recruit highly skilled talent for open positions within the IT team.
Evaluated emerging technologies for potential adoption, ensuring alignment with organizational goals and industry best practices.
Negotiated software support contracts, delivering $[Amount] in savings.
Oversaw IT department operations and training.
Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
Designed and led implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.
Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
Built, repaired and installed computer-related hardware based on deployment procedures.
Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
Created and terminated user's accounts from start to finish in business applications.
Demonstrated familiarity with latest hardware, software and networking technology.
Guided organizational technology strategy and roadmaps.
Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
Oversaw daily performance of computer systems and immediately responded to [Type] issues to keep network up and running.
Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
Coordinated IT operations activities to deliver smooth flow of daily business needs.
Implemented and maintained technology and software budget.
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Coordinated secure system access of users to various department systems and platforms.
Managed life cycle replacement of hardware and software.
Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
Performed day-to-day LAN and WAN administration, maintenance, and support.
Identified and immediately resolved issues with network devices.
Assisted IT staff on troubleshooting issues and closing calls.
Improved network efficiency by implementing and managing system updates and patches.
Maintained network hardware and software and monitored network to support network availability to end users.
Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.
Managed data backups and disaster recovery operations to comply with business continuity initiatives.
Established comprehensive network documentation to facilitate rapid issue resolution when troubleshooting problems.
Maintained applications to keep software current with necessary software updates and upgrades.
Spearheaded infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.
Authored documentation for system configuration and troubleshooting.
Assessed organizational needs and recommended suitable solutions based on best practices in network design, security protocols, and system administration standards.
Managed vendor relationships to negotiate favorable contracts for hardware procurement while maintaining budgetary requirements.
Implemented cost-saving measures without compromising network performance or security by optimizing resource allocation across various departments.
Strengthened team collaboration, leading training sessions on best practices for network security and management.
Diagnosed and resolved hardware and software issues.
Installed and configured network printers and other peripheral devices.
Planned and implemented upgrades to system hardware and software.
Designed and evaluated WAN and LAN connectivity technologies.
Diagnosed and executed resolution for network and server issues.
Researched and recommended new technologies and strategies for improving system performance.

Summary

Overview

Work History

Information Technology Director

IT Consultant

Education

Bachelor of Science - Business Administration

Skills

Timeline

Information Technology Director

IT Consultant

Bachelor of Science - Business Administration

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