Grant Grunau
Asheville
Summary
Motivated and service-driven professional with hands-on experience from a comprehensive rotational internship at FIRC Group Inc. in Asheville, NC. Eager to contribute strong leadership potential, cross-departmental knowledge, and a passion for hospitality to a dynamic corporate training program. Committed to driving exceptional guest experiences and long-term growth within the hospitality industry.
Overview
6
6
years of professional experience
Work History
Banquet Server
FIRC Group Inc.
Asheville
05.2022 - Current
- Committed to providing outstanding customer service by anticipating needs and delivering an exceptional guest experience that exceeds expectations.
- Organized with meticulous attention to detail and through great teamwork able to maintain a repeatable delivery of banquet and event services.
- Able to remain calm under pressure, handling last-minute client requests or adjustments with ease while maintaining professionalism.
- Strong work ethic and commitment to professionalism, consistently maintaining high standards of conduct and representing the company with integrity.
- Known for always being punctual and prepared, with a strong commitment to respecting others' time and contributing to a productive work environment.
Hospitality Rotational Internship
FIRC Group Inc.
Asheville
05.2025 - 07.2025
- Completed a comprehensive internship across multiple departments within Cambria Downtown Asheville/Haywood Park Hotel Asheville/Country Inn and Suites including Food & Beverage, Hotel Operations, Human Resources, Accounting and Property Management.
- Demonstrated leadership by training new banquet employees and supporting the onboarding process for front of house staff.
- Participated in revenue management meetings, gaining exposure to forecasting, pricing strategy and competitive analysis.
- Strengthened guest service skills through hands-on roles at the front desk, valet and housekeeping departments.
- Supported recruitment efforts by drafting interview questionnaires and participating in candidate interviews.
- Gained operational knowledge of key hotel infrastructure, including HVAC systems, elevator controls, and water heating units through engineering department shadowing.
- Processed invoices and organized financial files, improving department efficiency and understanding of accounting workflows.
- Collaborated with cross-functional teams to enhance communication, problem-solving and workflow management.
Cashier/Bagger Operator
Ingles Markets Inc
Asheville
06.2019 - 04.2021
- Operated cash registers, processed transactions accurately, and handled cash and credit payments while ensuring minimal errors.
- Handled customer complaints and product-related issues with a calm demeanor, finding quick resolutions to maintain customer satisfaction.
- Performed physically demanding tasks, such as lifting and organizing products, while maintaining a strong work ethic and positive attitude throughout shifts.
Education
Bachelor of Arts - Economics
University of North Carolina At Asheville
Asheville, NC05-2026
High School Diploma -
North Buncombe High School
Asheville, NC06-2021
Skills
- Customer service
- Team collaboration
- Financial analysis
- Effective communication
- Canva
- Microsoft Office Suite
- Google Workspace
- Adobe Office Suite
- Jamovi
References
References available upon request.
Timeline
Hospitality Rotational Internship
FIRC Group Inc.
05.2025 - 07.2025
Banquet Server
FIRC Group Inc.
05.2022 - Current
Cashier/Bagger Operator
Ingles Markets Inc
06.2019 - 04.2021
Bachelor of Arts - Economics
University of North Carolina At Asheville
High School Diploma -
North Buncombe High School
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