Gracie Teal
Autryville
Summary
Results-driven hospitality professional equipped to elevate team performance and customer satisfaction. Brings valuable experience in managing shifts, training staff, and maintaining high standards of service. Known for strong teamwork, adaptability, and excellent problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Barista Shift Supervisor
Cork and Brew
03.2024 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks.
Floral Assistant
Jeffrey Surles Designs
09.2020 - 03.2024
- Utilized strong time management skills to delicately balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
- Provided assistance in setting up floral displays at weddings, funerals, and other events to ensure seamless execution.
- Assisted lead florist with designing unique and creative floral displays for special events and occasions.
- Coordinated delivery schedules with drivers to guarantee timely arrival of arrangements while minimizing transportation costs.
- Contributed to business growth by creating visually appealing window displays that attracted potential customers into the store.
- Collaborated with team members to complete large-scale projects on time and within budget constraints.
- Ensured optimal freshness of flowers through proper storage techniques, cutting stems at appropriate angles, and maintaining clean water sources in containers.
- Managed daily store operations including opening/closing procedures, cash handling, and housekeeping tasks for an organized workspace.
Customer Service Representative
Stuart Surles Insurance
03.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Managed multiple Insurance sites to input customer data in a timely manner.
Education
No Degree - Certified Nursing Assistant
Sampson Community College
Clinton, NC01-2024
Midway High School
Newton Grove, NC06-2022
Skills
- Cleanliness maintenance
- Barista training
- Cash handling accuracy
- Drink preparation speed
- POS system operation
- Customer service
- Inventory controls
- Data entry software
- Attention to detail
- Time Management
Timeline
Barista Shift Supervisor
Cork and Brew
03.2024 - Current
Customer Service Representative
Stuart Surles Insurance
03.2023 - 10.2023
Floral Assistant
Jeffrey Surles Designs
09.2020 - 03.2024
No Degree - Certified Nursing Assistant
Sampson Community College
Midway High School
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