Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gracie Ray

Charlotte,NC

Summary

Dynamic Regional Training Specialist with a proven track record at Hydrafacial, excelling in training and coaching teams to enhance performance. Skilled in Hydrafacial treatments and marketing strategies, I successfully increased customer satisfaction and product sales. Adept at fostering relationships and driving engagement through innovative training programs and effective communication.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Regional Training Specialist

Hydrafacial
05.2024 - 05.2025
  • Conducted new device installations, refresher, new hire, Skin Stylus and Keravive training within assigned region
  • Supported training programs, in partnership with the Training & Education team, including the HFX franchise.
  • Performed treatments to support corporate, training, marketing, and regional initiatives
  • Organized and maintained necessary activities within territory to support close monitoring and updated customer information.
  • Attended and supported industry trade shows, as needed.
  • Utilized marketing tools and resources to increase engagement around Hydrafacial device and products and strategic selling initiatives.
  • Monitored industry trends and activities; delivered comprehensive data analysis and insights to Regional Sales Director to support strategic decision-making.

Esthetic Manager and Trainer

Urban Med Spa And Weightloss Center
01.2020 - 05.2024
  • Supervised and trained a team of 25 estheticians and support staff, providing regular coaching and feedback to enhance performance and increase sales.
  • Led daily spa operations and played a key role in achieving a 15% increase in customer satisfaction through exceptional service management and team guidance.
  • Rolled out the Buy Now, Pay Later program, resulting in a 25% increase in sales, attracting new clients and improving sales conversion.
  • Developed and maintained inventory control systems, streamlined product ordering, and managed seasonal promotions, contributing to a 15% increase in product sales.
  • Assisted in the creation and execution of marketing campaigns promoting new spa services, resulting in a 15% increase in customer inquiries.

Medical Esthetician

Urban Skin Solutions
09.2016 - 12.2020
  • Managed individualized skincare regimens for clients, performing treatments that target various skin concerns such as acne, hyperpigmentation, and signs of aging.
  • Operated advanced esthetic equipment on 10+ patients daily, ensuring each procedure was performed safely and effectively in alignment with industry standards.
  • Promoted and recommended premium skincare products to clients, increasing product sales by 20% through personalized consultations and education.
  • Developed and implemented customized skincare plans tailored to each client’s unique needs and skin conditions, resulting in improved customer satisfaction and retention.
  • Stayed informed on latest skincare trends, innovations, and cosmetic procedures through ongoing professional development, ensuring clients received cutting-edge care.

Education

Esthetician - Esthetics

Aveda Institute
Charlotte, NC
11.2015

Skills

  • Hydrafacial
  • Training & Education
  • LHR Candela Yag
  • LHR Elite
  • LHR Aphogee
  • Skin Stylus Microneedling
  • Clear & Brillant
  • Rejuvapen Microneedling
  • Thermi Smooth
  • Vivace Rf Microneedling
  • IPL
  • The Perfect Derma Peel
  • VI Peel
  • Cosmelan Peel
  • Dermaplaning
  • Microdermabrasion
  • Facials
  • Consultations
  • Social Media Content Creator
  • PCA Skin
  • IS Clinical
  • Image Skin Care
  • Face Reality
  • Osmosis MD
  • EPICUTIS

Certification

Advanced Chemical Peel Course

Continued education via PCA Skin


Laser Hair Removal Certification acquired from the Candela laser


Advanced Microneedling Certification hosted by Everything Esthetics for Rejuvapen NXT


Master Hydrafacialist

Timeline

Regional Training Specialist

Hydrafacial
05.2024 - 05.2025

Esthetic Manager and Trainer

Urban Med Spa And Weightloss Center
01.2020 - 05.2024

Medical Esthetician

Urban Skin Solutions
09.2016 - 12.2020

Esthetician - Esthetics

Aveda Institute

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Gracie Ray