Grace Wright
Charlotte,NC
Summary
Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and product onboarding.
Overview
8
8
years of professional experience
Work History
Product Specialist
Nordhealth
01.2024 - Current
- Led the implementation and management of a third-party LMS across seven distinct markets; directed multiple content creation teams to ensure localized, high-quality learning experiences.
- Conducted comprehensive training sessions for over 70 new hires, resulting in improved product knowledge and increased productivity.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Collaborated with cross-functional teams to streamline product development processes.
Customer Support Specialist
Nordhealth
08.2023 - 01.2024
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Developed knowledge base of frequently asked questions and solutions, facilitating faster issue resolution.
Implementation Specialist
Nordhealth
06.2022 - 08.2023
- Successfully managed multiple implementation projects simultaneously, consistently meeting strict deadlines without compromising quality or project scope.
- Built and nurtured strong client relationships, fostering trust and confidence throughout the implementation process.
- Demonstrated a high level of professionalism and personalized support, reinforcing the company’s commitment to exceptional client service.
- Stayed current with industry trends and best practices to deliver relevant, effective solutions tailored to each client’s business needs.
Veterinary Assistant
Harbor Point Animal Hospital
12.2017 - 05.2022
- Communicate effectively with clients to ensure exceptional patient care.
- Record writing assistance.
- Utilization of Fear-Free techniques and AHAA practices.
- Assistance under veterinarian for treatments, restraint, injections and venipuncture.
- Surgical assistance including induction, IV catheter placement, and monitoring of anesthesia.
Skills
- Zendesk and Jira
- Product Demonstrations
- Customer Engagement
- Technical Documentation
- Product Training
- Stakeholder Communications
Timeline
Product Specialist
Nordhealth
01.2024 - Current
Customer Support Specialist
Nordhealth
08.2023 - 01.2024
Implementation Specialist
Nordhealth
06.2022 - 08.2023
Veterinary Assistant
Harbor Point Animal Hospital
12.2017 - 05.2022
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