Grace Turner
Apple Inc
Charlotte,IL
20
years of professional experience
Education, operations, training, and customer-service professional with 30+ years of experience across school-based, client-facing, and corporate environments. Strong background in school operations, staff coaching, professional development, curriculum implementation, family communication, compliance-sensitive documentation, fundraising, budgeting, project management, quality assurance, and process improvement.
Brings a strong blend of education leadership, corporate operations, business-minded problem solving, technology training, customer service, and community relationship-building, with proven success improving workflows, communication, productivity, coaching processes, meeting structure, and time management through scalable process improvements adopted into daily operations.
Work History
AI/ML Senior Analyst III
3 Years 11 Months- Collaborated on AI application development, focusing on American English to refine technology systems' capabilities in interpreting text, video, images, and audio.
- Oversaw project management processes, prioritizing tasks and maintaining confidentiality while fostering team collaboration to achieve quality outcomes.
- Provided comprehensive training and support to analysts, ensuring adherence to quality benchmarks and effective process execution.
- Achieved improved project outcomes through thorough quality analysis reviews. Fostered collaboration with global teams to enhance project effectiveness. Identified root causes through trend analysis, resulting in strengthened project outcomes.
- Administered sensitive information management processes, prioritizing privacy, accuracy, compliance, and alignment with internal standards.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
Certified Annotation Analyst II
1 Year 8 Months- Assessed and analyzed data to drive improvements in user experience by detecting technical errors, resolving quality concerns, and identifying avenues for process optimization.
- Managed high-security projects that demanded meticulous attention to detail, effective time management, and strong communication skills.
- Facilitated project completion by maintaining quality and consistency to meet internal performance expectations.
IDEA PUBLIC SCHOOLS
7 Months- Created an interactive educational space recognized for effective classroom management. Obtained a permanent science teaching position by presenting remarkable management expertise in the classroom.
- Implemented teacher-prepared daily lessons while maintaining classroom structure, student engagement, and a positive learning environment.
- Followed school procedures and classroom expectations to support student safety, learning, behavior, and daily routines.
- Cultivated a proactive approach to tasks, ensuring reliability and commitment to objectives.
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
South Bend Community Schools
4 Years 4 Months- Supported student behavior, safety, and emotional regulation by using behavior management techniques to redirect inappropriate behaviors and reinforce positive choices.
- Maintained sensitive student records, including Individualized Education Plans and behavior plans, with confidentiality, accuracy, and care.
- Partnered with teachers, social workers, principals, and parents to create long-term strategies for students needing academic, social, and behavioral support.
- Planned meetings, prepared monthly reports, communicated student progress, and supported intervention planning across school teams and families.
Science & Technology Instructor
8 Years 10 Months- Served as a school leadership team member, contributing to the school’s mission, vision, educational policies, and program development.
- Designed and implemented a Montessori-aligned website design and coding curriculum for 3rd through 8th grade, integrating Illinois State Standards with hands-on, individualized, and student-centered learning practices.
- Delivered technology instruction to approximately 870 students, adapting lessons to support different grade levels, learning needs, and skill levels.
- Facilitated professional development and collaborated with educators to integrate technology across subject areas, providing tools, resources, and instructional strategies that increased student engagement.
- Evaluated student progress and adapted instructional strategies to meet individual needs.
Education
Associate of Applied Science - Digital Communications And Multimedia
- Honor Roll 2002-2004
- Elected to President for Student Organization in 2002
- President's List 2002-2004
- Dean's List 2001-2004
- Elected to Secretary for Student Organization in 2001
- Column Writer, Mixed Media Newspaper 2003
Associate of Arts - Fine Arts
- Columbia Drama Club Member
- Columbia College Choir Member
- Columbia College Modeling Club - Cliché
Skills
Assessing performance outcomes
Teamwork and collaboration
Customer service
Friendly
positive attitude
Problem-solving
Experienced in effective problem solving
Commitment to service quality
Collaborative teamwork abilities
Computer skills
Time management
Excellent communication
Maintains poise during challenging circumstances
Effective prioritization
Strategic decision-making
Accomplishments
Identified workflow gaps and introduced scalable process improvements across the internal organization, enhancing communication, productivity, coaching request procedures, meeting structure, and time management; resulting practices were adopted into daily team operations.
Additional Relevant Experience
- Freelance Artistic and Graphic Designer: Provided creative design and communication solutions for clients, requiring strong customer service, active listening, project planning, deadline management, marketing support, revisions, and client relationship-building.
- Pharmacy Technician Experience: Supported a customer-facing healthcare environment requiring accuracy, confidentiality, safety awareness, compliance, attention to detail, professionalism, and strong service skills.
- School Fundraising, Marketing, and Community Engagement: Planned and supported fundraising, advertising, budgeting, and school-based revenue efforts connected to yearbook and student programming
Timeline
AI/ML Senior Analyst III
Apple Inc
07.2021 - 06.2025Read More
Certified Annotation Analyst II
Apple Inc.
11.2019 - 07.2021Read More
IDEA PUBLIC SCHOOLS
Substitute Teacher
04.2019 - 11.2019Read More
South Bend Community Schools
Behavior Specialist
08.2014 - 12.2018Read More
Science & Technology Instructor
Suder Montessori Magnet School
07.2005 - 05.2014Read More
International Academy of Design Technology
Associate of Applied Science from Digital Communications And Multimedia
Read More
Columbia College Chicago
Associate of Arts from Fine Arts
Read More