Grace Rizzotto
Hope Mills,NC
Overview
2
2
years of professional experience
Work History
Crew Member Shift Manager
Smoothie King
05.2024 - 07.2024
- Worked front counter and back of house
- Took orders, prepared drinks, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
- Maintained accurate records of employee attendance, time-off requests, and any disciplinary actions taken.
- Managed cash handling procedures accurately, ensuring proper accountability at the end of each shift.
- Resolved customer complaints and issues professionally, ensuring repeat business and loyalty.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Oversaw food preparation and monitored safety protocols.
Crew Member
Smoothie King
09.2022 - 07.2023
- Worked front counter and back of house
- Took orders, prepared drinks, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Bachelor of Science - Nursing
University of North Carolina At Pembroke
Pembroke, NC05-2027
High School Diploma -
Gray's Creek High School
Hope Mills, NC06-2023
Skills
- Customer service focus
- Money handling
- Food preparation
Timeline
Crew Member Shift Manager
Smoothie King
05.2024 - 07.2024
Crew Member
Smoothie King
09.2022 - 07.2023
Bachelor of Science - Nursing
University of North Carolina At Pembroke
High School Diploma -
Gray's Creek High School