GRACE REBEKAH OKE
Albemarle
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
3
3
years of professional experience
Work History
Human Resources Intern
City of Albemarle
Albemarle, NC
05.2026 - Current
- Supported HR team in maintaining employee records, ensuring accuracy and confidentiality of information.
- Facilitated communication between departments regarding HR policies and procedures, fostering collaboration.
- Created and updated tracking spreadsheets using MS Excel.
- Collaborated with HR team in the application and interview process of hiring a new Parks and Rec director.
Cashier
Harris Teeter
Albemarle, NC
12.2023 - 05.2026
- Resolved complex customer inquiries and disputes with high emotional intelligence and ensuring positive relations.
- Mentored and trained 4 new hires on point-of-sale systems and company policies, reducing their onboarding time by 15% through effective coaching.
- Streamlined front-end communication processes to improve service efficiency, resulting in a reduction in wait times and enhanced team productivity.
- Received the Service Excellence Hero award in February 2026 for outstanding customer service and dedication to my team.
- Processed over 50 transactions daily with 95% accuracy, ensuring precise financial records and minimizing discrepancies during end-of-shift reconciliation.
Education
Bachelor Of Science - Psychology
Wingate University
Wingate, NC05-2026
Skills
- Organization- Managed academics, research, and work responsibilities while maintaining a 35 GPA
- Leadership- Trained and mentored new hires at work, conducted numerous academic projects
- CITI Certified- Accomplished my CITI training and received my certification in November of 2025
- Skilled at multitasking- Proven ability to manage multiple tasks at once while maintaining a calm environment
- Customer service- 5 years of customer service experience in multiple different environments
- Highly reliable- Consistent and dedicated to work
Timeline
Human Resources Intern
City of Albemarle
05.2026 - Current
Cashier
Harris Teeter
12.2023 - 05.2026
Bachelor Of Science - Psychology
Wingate University