Grace Noell
Alexander
Summary
Dynamic Personal Shopper Manager at Ingles Markets Inc, recognized for enhancing customer satisfaction through tailored shopping experiences and effective communication. Expert in customer relations and decision-making, I successfully increased engagement by leveraging promotions and mentoring team members, fostering a collaborative environment that drives repeat business.
Overview
3
3
years of professional experience
Work History
Personal Shopper Manager
Ingles Markets Inc
Weaverville, NC
05.2023 - 03.2026
- Assisted customers in selecting products that meet personal preferences and dietary needs.
- Developed personalized shopping lists to enhance customer satisfaction and streamline shopping experiences.
- Coordinated with store departments to ensure product availability and optimal display standards.
- Leveraged knowledge of seasonal promotions to recommend relevant items, increasing customer engagement.
- Provided exceptional service by promptly addressing customer inquiries and resolving concerns effectively.
- Trained new team members on best practices for customer interaction and product selection techniques.
- Worked productively with customers to meet order requirements and service expectations.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
Education
Bachelor of Science - Marketing
Western Carolina University
Cullowhee, NC12-2026
Associate of Applied Science - Marketing
Asheville Buncombe Community College
Asheville, NC05-2023
Associate of Applied Science - General Business
Asheville Buncombe Community College
Asheville, NC05-2023
Skills
- Customer service
- Strong attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Verbal and written communication
- Collaborative teamwork
- Effective time management
Timeline
Personal Shopper Manager
Ingles Markets Inc
05.2023 - 03.2026
Bachelor of Science - Marketing
Western Carolina University
Associate of Applied Science - Marketing
Asheville Buncombe Community College
Associate of Applied Science - General Business
Asheville Buncombe Community College