Grace Hardman
Charlotte
Summary
Dynamic professional with a proven track record at Carolina ABA LLC, excelling in data collection, and effective communication. Skilled in scheduling and multitasking, I have successfully enhanced client engagement and improved performance outcomes at Modish Nail and Spa. Successful at handling tables of all sizes, with accuracy and impeccable service skills at Medusa Lounge CLT. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty in any field.
Overview
8
8
years of professional experience
Work History
Reception Supervisor
Modish Nail and Spa
University City
05.2018 - Current
- Assisted with special projects assigned by management when required.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled appointments for clients, customers, and other visitors.
- Updated daily log book with information about visitors entering the premises.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Server and Bartender
Medusa Lounge CLT
Charlotte
06.2025 - 12.2025
- Maintained cleanliness and organization of dining areas and bar.
- Assisted in training new servers on menu items and service standards.
- Engaged with guests to enhance their overall dining experience.
- Resolved customer complaints professionally and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
RBT
Carolina ABA LLC
Rock Hill
06.2025 - 08.2025
- Provided 1, 1 intervention for clients with autism spectrum disorder, following the specific guidelines of their individualized behavior plans.
- Collaborated with supervisors to assess client progress and adjust strategies.
- Collected and recorded data on clients' behaviors and responses during sessions.
- Engaged clients in therapeutic activities to promote skill development and social interaction.
- Ensured compliance with safety standards during all therapy sessions and activities.
- Provided verbal prompts, physical guidance, or visual cues as needed to facilitate learning opportunities for clients.
Intern
Modish Nail and Spa
University City
01.2024 - 05.2024
- Evaluated existing content for accuracy and relevancy before publishing it online.
- Assisted in creating and executing social media campaigns to increase brand awareness.
- Generated ideas for original content that resonates with target audience.
- Participated in brainstorming sessions for new content ideas.
- Wrote and uploaded quality posts for client's various social media pages, improving overall traffic.
Education
Bachelor of Arts - Communication Studies, Public Relations
University of North Carolina at Charlotte
Charlotte, NC05.2024
Skills
- Scheduling
- Tech-savvy
- Reception desk management
- Multitasking and prioritization
- Performance improvement
- Relay hearing-impaired calls
- Photo-editing
- Customer service
- Data collection and entry
- Time management
- Effective communication
- Detail orientation
Timeline
Server and Bartender
Medusa Lounge CLT
06.2025 - 12.2025
RBT
Carolina ABA LLC
06.2025 - 08.2025
Intern
Modish Nail and Spa
01.2024 - 05.2024
Reception Supervisor
Modish Nail and Spa
05.2018 - Current
Bachelor of Arts - Communication Studies, Public Relations
University of North Carolina at Charlotte