Grace Genet
Rural Hall
Summary
Dedicated retail manager with a strong background in customer relationship management and database updating. Proven ability to assist in ongoing cases while ensuring patient confidentiality and delivering exceptional service to clients.
Overview
5
5
years of professional experience
Work History
Legal Assistant
Deuterman Law Group
Winston Salem
09.2024 - Current
- Conducted legal research to support ongoing cases and projects.
- Processed incoming documents to ensure accurate filing in electronic systems.
- Assisted staff in retrieving patient information from medical databases.
- Updated patient records with new information and corrections as needed.
- Processed incoming medical records requests.
- Answered phones promptly while providing courteous customer service.
- Updated databases with new information received from attorneys or clients.
- Maintained patient confidentiality by securely organizing medical records.
Assistant Retail Manager
Tea & Toast
Winston-Salem
05.2022 - 09.2024
- Supported inventory management and restocking of tea and related products.
- Provided customer service by addressing inquiries and resolving issues promptly.
- Trained new employees on store policies and customer interaction techniques.
- Collaborated with the team to maintain visual merchandising standards.
- Monitored sales trends to optimize product placement and promotions.
- Resolved conflicts between customers, employees, or vendors in a professional manner.
- Greeted customers and offered assistance in finding needed items.
- Created and managed new tea blends and drinks as needed.
Customer Service Representative
Fiddle & Fig Market
Winston-Salem
10.2020 - 01.2022
- Assisted customers with inquiries and product selections.
- Managed cash registers and processed transactions accurately.
- Maintained store appearance and organized merchandise displays.
- Collaborated with team members to ensure smooth operations.
- Handled returns and exchanges in accordance with store policies.
Education
Bachelor of Arts - Psychology
Salem College
Winston Salem05-2023
Skills
- Legal research
- Document management
- Medical records handling
- Customer relationship management
- Product Creation and Management
- Creative Solutions
Timeline
Legal Assistant
Deuterman Law Group
09.2024 - Current
Assistant Retail Manager
Tea & Toast
05.2022 - 09.2024
Customer Service Representative
Fiddle & Fig Market
10.2020 - 01.2022
Bachelor of Arts - Psychology
Salem College