GRACE DORBOR
WEDDINGTON
Summary
Driven Patient Services Coordinator with proven expertise in optimizing patient care processes at Via Health Partners. Excelled in multitasking and problem-solving, enhancing scheduling efficiency and clinician productivity by leveraging HCHB systems knowledge. Demonstrated exceptional customer service and organizational skills, ensuring timely and accurate patient service delivery.
Overview
2
2
years of professional experience
Work History
Patient Services Coordinator
Via Health Partners
03.2023 - Current
- Obtains verbal consent to schedule initial Nurse practitioners (NP) visit, if working in Medical Services.
- Assists with back-office tasks in Homecare Homebase (HCHB) including moving patient from pending to current and ensuring correct service location.
- Ensures patient visits are scheduled and performed timely.
- Prepares weekly clinician schedules, such as Face to Face visits. Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met.
- Ensures clinicians are assigned and scheduled in the most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity.
- Processes new referrals to the branch office and assists in scheduling of admission visits.
- Ensure missed visits are scheduled by the end of the current week or referred to the Clinical Team Manager for resolution.
- Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered within the plan of care.
- Manages calls from patients and field staff related to scheduling issues. Refers clinical and performance related issues to the Business Office Manager.
- Monitors hospitalized patients, communicates, and ensures the team follows up as necessary.
- Completes requested schedules ensuring all orders and services (e.g., lab draw, supervisory visits, add-on visits or disciplines, etc.) are included as required.
- Supports branch operations and works collaboratively to ensure timely communication with patients, clinicians, referral sources, and other office staff.
- Maintains medical records, obtains supplemental record and processes document attachment.
- Runs all applicable reports and responds to workflow taking appropriate actions.
- Assists with internal or external transfer of patients between branches and or services.
Education
Nursing Assistant CHPN HPCCR
2016
Nursing Assistance
Red Cross Nursing Assistant Program
Brockton, MA02.2003
Harry S Truman High School
Bronx, NY06.1998
Skills
- Customer Service
- Multitasking and Organization
- Medical Terminology
- Strong Organization
- Transport Scheduling
- HCHB Systems Knowledge
- Problem-Solving
- Phone and Email Etiquette
- Heartsaver First Aid
Timeline
Patient Services Coordinator
Via Health Partners
03.2023 - Current
Nursing Assistant CHPN HPCCR
Nursing Assistance
Red Cross Nursing Assistant Program
Harry S Truman High School
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