Grace Countie
Raleigh
Summary
Results-oriented Account Manager specializing in client relationship management and market trend analysis. Demonstrated success in surpassing sales KPIs and elevating client satisfaction through strategic communication and analytical decision-making.
Overview
7
7
years of professional experience
Work History
Account Manager - B2B Business Development
Insight Global
Raleigh
10.2023 - Current
- Managed client relationships to understand staffing needs and preferences.
- Coordinated recruitment efforts with internal teams and external partners.
- Developed job descriptions to attract qualified candidates for various roles.
- Facilitated interviews between clients and potential hires efficiently.
- Maintained accurate records of candidate communications and placements.
- Provided training to new staff on recruitment processes and best practices.
- Analyzed market trends to enhance service offerings and client satisfaction.
- Managed full-cycle recruitment process from sourcing candidates through onboarding new hires.
- Coached hiring managers on interviewing techniques and selection criteria.
- Reviewed resumes and conducted initial phone screens with prospective candidates.
- Negotiated offers with selected candidates to ensure competitive compensation packages.
- Managed client accounts and ensured timely communication with stakeholders.
- Analyzed account data to identify trends and improve service offerings.
- Exceeded sales KPIs for our service offerings.
- Prospected new accounts and conducted research using Sales Navigator, CRM data, and other websites to tailor outreach and proposed solutions.
- Averaged 100-200 touches of outreach per day
Sales Associate
Nordstrom
Durham
04.2023 - 09.2023
NCAA Athlete - Women's Swimming
University of North Carolina at Chapel Hill
Chapel Hill
08.2018 - 05.2023
- 5x NCAA Qualifier
- 22x All-American (2018-2019), (2019-2020), (2021-2022), (2022-2023)
- 6x School Record Holder (50 Freestyle, 100 Backstroke, 200 Freestyle Relay, 200 Medley Relay, 400 Freestyle Relay, 400 Medley Relay)
- 2x U.S. Olympic Trials Qualifier
- 2021 Olympic Trials Semi-Finalist
Camp Counselor
Carolina Swim Camp
Chapel Hill
06.2022 - 08.2022
Education
Bachelor Of Arts (BA) - Psychology
University of North Carolina At Chapel Hill
Chapel Hill, NC05-2023
Skills
- Client relationship management
- Full-cycle recruitment
- Market trend analysis
- Data-driven decision making
- Interview facilitation
- B2B sales strategies
- Training and coaching
- Effective communication
- Time management
- Prospecting techniques
- Account management
- Pipeline management
- New territory penetration
Accomplishments
The Richard E. Jamerson Memorial Award- Most Valuable Swimmer for Women- Issued by UNC Swimming and Diving · Apr 2023
Timeline
Account Manager - B2B Business Development
Insight Global
10.2023 - Current
Sales Associate
Nordstrom
04.2023 - 09.2023
Camp Counselor
Carolina Swim Camp
06.2022 - 08.2022
NCAA Athlete - Women's Swimming
University of North Carolina at Chapel Hill
08.2018 - 05.2023
Bachelor Of Arts (BA) - Psychology
University of North Carolina At Chapel Hill