Grace Bufano
Wilmington
Summary
Hospitality professional with extensive experience in managing shifts, training staff, and delivering exceptional customer service. Known for fostering collaborative team environment and achieving operational efficiency. Reliable and adaptable, skilled in multitasking and addressing customer needs promptly.
Overview
5
5
years of professional experience
Work History
Barista Shift Lead
The Maroon Monkey
06.2024 - Current
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Contributed to store profitability by upselling products and promoting seasonal offerings.
- Managed inventory to ensure availability of all product lines, minimizing waste and optimizing stock levels.
- Initiated loyalty program, increasing repeat customer visits.
- Brought new creative drink recipe ideas and monthly drink themes to the staff.
Server/Hostess
Carolina Ale House
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Server
Olive Garden Restaurant
11.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Hostess
Zento Japanese Restaurant
02.2020 - 01.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and ringing in to go orders as they come through.
- Greeted customers warmly upon arrival and provided friendly and welcoming presence throughout the dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
- Delivered pick-up and curbside orders to guests.
Education
Bachelor of Arts - Anthropology
University of North Carolina At Wilmington
Wilmington, NC12-2024
High School Diploma -
Thomas A Edison High School
Alexandria, VA06-2020
Skills
- Barista training
- Strong work ethic
- Effective multitasking
- Cash handling proficiency
- Exceptional customer service
- Customer service expertise
- Memory retention
- Interactive communication skills
- Menu memorization
- Toast and Clover POS system operation
Timeline
Barista Shift Lead
The Maroon Monkey
06.2024 - Current
Server/Hostess
Carolina Ale House
05.2023 - Current
Server
Olive Garden Restaurant
11.2022 - 05.2023
Hostess
Zento Japanese Restaurant
02.2020 - 01.2022
Bachelor of Arts - Anthropology
University of North Carolina At Wilmington
High School Diploma -
Thomas A Edison High School
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