Summary
Overview
Work History
Education
Skills
Accomplishments
Education and Training
Timeline
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Grace Akoth

Chapel Hill

Summary

Dynamic team player with a proven track record at Red Mango, excelling in complaint resolution and training new staff. Adept at maintaining food safety standards while fostering a collaborative environment. Recognized for creativity in enhancing customer experiences and effectively managing inventory to ensure seamless operations.

Overview

5
5
years of professional experience

Work History

Team Member

Red Mango
Durham
06.2024 - Current
  • Tailored orders to address customer allergies and gluten concerns.
  • Monitored inventory levels of ingredients and placed orders for replenishment when necessary.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Demonstrated knowledge of various types of smoothies available in order to provide accurate descriptions to customers.
  • Maintained cleanliness of work area during and after shifts, disposing of trash appropriately.

Team Member

Party City
Durham
10.2021 - 06.2023
  • Resolved or assisted in handling routine customer concerns within established guidelines.
  • Offered suggestions for additional items that may be of interest to customers.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Helped customers by answering questions and locating merchandise.

Crew Member

Wendy's
Chapel Hill
06.2020 - 10.2021
  • Routinely checked temperatures of hot and cold cases to ensure food safety guidelines were followed.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Measured ingredients according to specified recipes to reduce waste.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Trained new employees on proper use of kitchen equipment and safety protocols.

Education

Bachelor of Science - Criminal Justice

North Carolina Central University
Durham, NC
05-2026

Skills

  • Complaint resolution
  • Team building
  • Relationship building
  • Workplace safety
  • Training and mentoring
  • Creativity and innovation
  • Conflict resolution
  • Hospitality and accommodation
  • Networking
  • Supervision and leadership
  • Teamwork and collaboration
  • Cultural awareness

Accomplishments

  • NAACP Youth Council Vice President in 2022

Education and Training

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Timeline

Team Member

Red Mango
06.2024 - Current

Team Member

Party City
10.2021 - 06.2023

Crew Member

Wendy's
06.2020 - 10.2021

Bachelor of Science - Criminal Justice

North Carolina Central University

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Grace Akoth