Gloria Vasquez

• Managed social media accounts reaching a monthly user engagement by 30% through special promotions
• Maintained a 5-star rating on Google site from 0 to 24 reviews since October 2023
• Implemented monthly events to attract current and future customers
• Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe
• Boosted sales growth by developing innovative marketing strategies and engaging promotional events
• Cultivated strong relationships with local suppliers to secure top-quality products at competitive prices
• Delivered excellent customer service experiences by addressing concerns promptly and professionally
• Expanded menu offerings to cater to diverse dietary preferences, enhancing overall customer satisfaction rates
• Fostered a positive work environment through open communication channels and collaborative problem-solving approaches
• Handled business administration functions such as cash register counting, and supply ordering
• Collaborated on special event planning for the cafe such as themed nights or holiday promotions

Bilingual-language instructor for 132 high-school students; successful execution of lessons depended on strategic planning of target objectives to meet on a bi-annual basis and strong interpersonal communication skills that engaged the audience in a personalized way.

• Provided guidance and mentoring to students regarding academic, social, and emotional issues
• Created supportive learning environment for students to engage and collaborate in teams
• Attended department meetings to develop and update course curriculum
• Analyzed trends and data to inform decision-making and curriculum development
• Explored and implemented innovative use of technology in language education
• Established and maintained professional relationships with students, staff, and parents
• Monitored student progress and provided feedback to both students and parents
• Promoted a culture of inclusion, respect, and collaboration in classroom
• Reported progress of students and results of testing to school board, principal, and parents

Holistic Wellness Educator to young adult individuals; conducted health assessments 1-1 to evaluate clients' nutritional needs, and provided mental and emotional strategies to optimize clients' performance.

• Created detailed visual aids, manuals, e-books to communicate product features and market data
• Educated clients from ages 27-50 about long-term benefits of a balanced diet, emotional health, and exercise programs through virtual meetings
• Maintained sense of urgency in answering customer questions and requests through email or voice message
• Closed sales by fostering relationships with customers by providing value to meet customer needs

Bilingual Case Manager who successfully assisted 12-15 families on a weekly basis implementing comprehensive case management to address client needs while collaborating with volunteers, community-based organizations, and healthcare professionals to provide positive and long-term benefits to clients.

• Assisted clients in navigating housing, legal services, and public benefits to gain access to valuable resources
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
• Established and maintained relationships with key stakeholders
• Managed volunteer programs focused on providing community services to underserved populations
• Advocated for social and community service programs to increase awareness and funding
• Researched best practices and developed strategies to improve the organization's short and long-term goals
• Provided leadership, guidance, and support to staff members and clients' progress, and address clients' needs