Summary
Overview
Work History
Education
Skills
Educationandprofessionaldevelopment
Timeline
Generic

GLORIA TUCKER

Durham

Summary

Upbeat first year teacher ready to thrive in an instructional environment and eager to learn and develop within this dynamic field. Brings foundational skills in educational theory. Compassionate, creative and effective teacher with valuable experience in classroom management. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as a member of a teaching team.

Well-versed and ready to be further developed.

Overview

25
25
years of professional experience

Work History

Second Grade Teacher

Durham Public School / Bethesda Elementary School
Durham, NC
08.2024 - Current
  • Responsibilities include but are not limited to, planning, organize, present instructions to help students learn subject matter based on N.C Standard course of study.
  • Differentiated instruction to meet the unique learning needs of each student, ensuring all students were able to access the curriculum successfully.
  • Built positive relationships with parents to involve families in educational process.
  • Collaborated with colleagues to develop cross-curricular projects, fostering critical thinking skills and interdisciplinary learning.
  • Created a welcoming classroom atmosphere by establishing clear expectations and routines, promoting a sense of belonging among students.

Substitute Teacher / Long-Term Sub.

Durham Public School
Durham, NC
03.2024 - 06.2024
  • Assist in the absence of the primary teacher by following classroom plans left by the classroom teacher, to continue student education and reinforce core concepts.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Maintained classroom discipline, ensuring a conducive learning environment for students.
  • Insures that the students are never left unattended in the classroom
  • May perform duties usually required of absent teacher such as lunchroom duty, hall monitoring, etc
  • Recorded attendance and monitored student progress to maintain accurate records.
  • .

Patient Recruiter Assistant

IMR - Institute for Medical Research (Veterans Affairs)
Durham, NC
04.2023 - 04.2024
  • Responsibilities primarily involved with the recruitment and enrollment of research study participants
  • This includes implementation and execution of several clinical research projects, which may also include the acquisition and maintenance of substantial amounts of clinical data
  • Conduct phone screens for patient inclusion in research studies
  • Review patient’s basic medical information to determine eligibility and to strive to meet patient enrollment goals

Supervisor/ Acting Sr. Administrator

UNC Pediatric Southpoint Clinic
Durham, NC
07.2022 - 04.2023
  • Effectively manages and creates an environment conducive to staff recruitment and retention
  • Applies organizational policy and procedures in hiring, promoting, transferring, and terminating staff
  • Provides staff with annual performance feedback and the opportunity to set professional goals
  • Front office manager in the following duties ensuring that appropriate care and services are available to patients and families, ensuring adequate and appropriate clerical staffing on each shift supervise front desk staff, providing assistance with annual performance reviews, participation in quality improvement initiatives to address identified patient safety or quality of care issues, providing and facilitating an environment conducive to staff continuing education needs, ongoing unit-based educational needs and orientation of staff members
  • Uses clinical and financial information to establish and meet budgetary goals
  • Implement strategies to increase revenue and cost-effectively manage personnel, supply, and equipment resources
  • Evaluates the impact of strategic fiscal changes on quality outcomes
  • This includes organizational policy and procedures as well as state, JCAHO

Advanced Medical Support Assistant

Veterans Administration Hospital
Durham, NC
10.2016 - 07.2022
  • Performed administrative support functions in connection with Veteran's emergency department visits, eligibility, benefits, insurance, care, and treatment while providing interdisciplinary approach to care
  • Collaborated with larger healthcare system providers including VA and non-VA specialists, hospitals, diagnostic and healthcare facilities

Human Resources/Medical Records/ Coder

Peak Resources - Trey burn
Durham, NC
01.2015 - 10.2016
  • Abstracted patient information, assigned ICD-10 codes and verifying MS-DRG reimbursement on acute, inpatient encounters in a skilled nursing, rehabilitation, and long-term care facility, determined diagnosis, scanned, and uploaded resident's documents in Matrix care system, using HER, Encoder, Coding Clinic, CPT Assistant, and HCPCS
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams for accuracy and usability
  • Prepare announcements SOP, manage referral lists

Human Resource Representative

BioMerieux
Durham, NC
01.2014 - 01.2015
  • Maintained historical HR records, assisted in administrative operations of the HR department
  • Coordinate on-site interviews for 70+candidates by assessing the availability of the hiring team and the candidates
  • Collect and organize employee demographic and training information changes for over twenty-five employees to ensure data integrity
  • Work with human resource manager to create documentation and training materials for staff onboarding

Patient Service Representative

Duke University Health Center
Durham, NC
01.2010 - 01.2014
  • Interfered PRMO scheduling center and department on scheduling and process changes, scheduled issues for Oncology, Gynecology and Hematology, developed team goals and measured claims adjudication process with government payers such as Medicare and Medicaid, coordinated appointment requests, provided customer service

Patient Care Associate – Team Lead

Duke Urgent Care Brier Creek
Raleigh, NC
01.2009 - 01.2010
  • Prepared clinic processes, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling, provided customer service, message distribution, and ancillary scheduling, preparation, and referrals management, picked up X-rays, office charts, medical records, reports, petty cash, and collections bag

Health and Welfare Representative

Fidelity Investments
Cary, NC
01.2007 - 01.2009
  • Assisted policyholders with benefits inquiries, provided day to day support and administration of company Health & Welfare, Wellness and Retirement, applied all HR/Benefits policies and processes, supported, and roll out company initiatives such as open enrollment, wellness programs, assisted in quarterly reporting, payroll and policies and procedures

Customer Service/Claims Specialist

Blue Cross and Blue Shield of NC
01.2006 - 01.2007
  • Managed providers calls, reviewed, researched, and resolved collection issues, resolved complicated denials, and correcting claims, provided overall exceptional customer service
  • Knowledge of posting payments, denials contractual adjustments, claims reprocessing

Patient Service Coordinator

Duke University Medical Center
Durham, NC
01.2000 - 01.2006
  • Provided daily clinical preparation process, verified patient's demographic information, analyzed online patient requests, patient's check-in/out, charge posting, cash management and patient appointment, created provider's, preparation of prescription requests and manage care referrals, operated office equipment generating letters, and entering data

Education

Bachelor of Science - Technical Management

DeVry Keller University
Morrisville, NC
01.2024

Associate - Heath Information Management

DeVry University/ Keller Graduate School of Management
Morrisville, NC
05.2015

Skills

  • Multitasking and Prioritization
  • Collaborative learning
  • The ability to take your own initiative
  • Parent-teacher communication
  • Positive attitude
  • Classroom management
  • Lesson planning

Educationandprofessionaldevelopment

  • Bachelor of Science: Technical Management, DeVry Keller University, Morrisville, NC, 01/01/24
  • Associate: Health Information Management, DeVry University/ Keller Graduate School of Management, Morrisville, NC, 05/01/15

Timeline

Second Grade Teacher

Durham Public School / Bethesda Elementary School
08.2024 - Current

Substitute Teacher / Long-Term Sub.

Durham Public School
03.2024 - 06.2024

Patient Recruiter Assistant

IMR - Institute for Medical Research (Veterans Affairs)
04.2023 - 04.2024

Supervisor/ Acting Sr. Administrator

UNC Pediatric Southpoint Clinic
07.2022 - 04.2023

Advanced Medical Support Assistant

Veterans Administration Hospital
10.2016 - 07.2022

Human Resources/Medical Records/ Coder

Peak Resources - Trey burn
01.2015 - 10.2016

Human Resource Representative

BioMerieux
01.2014 - 01.2015

Patient Service Representative

Duke University Health Center
01.2010 - 01.2014

Patient Care Associate – Team Lead

Duke Urgent Care Brier Creek
01.2009 - 01.2010

Health and Welfare Representative

Fidelity Investments
01.2007 - 01.2009

Customer Service/Claims Specialist

Blue Cross and Blue Shield of NC
01.2006 - 01.2007

Patient Service Coordinator

Duke University Medical Center
01.2000 - 01.2006

Associate - Heath Information Management

DeVry University/ Keller Graduate School of Management

Bachelor of Science - Technical Management

DeVry Keller University
GLORIA TUCKER