Gloria Santana
Raleigh
Summary
Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Project Manager
RestorePro Reconstruction
02.2022 - Current
- Managed residential and commercial restoration projects from start to finish, ensuring quality, safety, and on-time delivery.
- Coordinated reconstruction phases, supervised subcontractors, and oversaw daily job-site operations.
- Managed budgets and resources for multiple restoration projects simultaneously.
- Coordinated communication between clients, subcontractors, and internal teams.
- Oversaw compliance with safety regulations during all reconstruction activities.
- Prepared estimates, scopes of work, change orders, and managed budgets and resource allocation.
- Conducted inspections, documented progress, and ensured compliance with insurance and company standards.
- Oversaw material procurement and inventory.
- Led crews and maintained accountability across multiple high-pressure projects.
- Coordinated with architects, engineers, surveyors, inspectors, and other specialists throughout the duration of the project.
- Managed multiple teams working on different aspects of a single project.
Owner/CEO
GYS Interior Painting
06.2019 - Current
- Led teams, supervised workforce, and managed daily operations.
- Managed daily operations of interior painting projects and customer interactions.
- Handled business development, client relations, and vendor management.
- Managed budgeting, job costing, and profitability.
- Negotiated contracts and maintained strong organizational systems.
- Developed project timelines, coordinating schedules with clients and subcontractors.
- Implemented safety protocols to ensure a secure working environment for all staff.
- Managed daily operations of business, including hiring and training staff.
- Created marketing campaigns to attract new customers.
Project Manager
Cape Fear Flooring & Restoration
08.2020 - 02.2022
- Managed budgets and resources for multiple restoration projects simultaneously.
- Coordinated reconstruction phases, supervised subcontractors, performed inspections, and maintained documentation.
- Performed job-site measurements, product selection, and estimating.
- Demonstrated reliability, attention to detail, and ability to thrive in fast-paced environments.
- Led project teams to ensure timely completion of reconstruction tasks.
- Oversaw compliance with safety regulations during all reconstruction activities.
- Managed multiple projects with competing deadlines simultaneously.
- Built and established strong partnerships with teams, vendors and contractors.
- Led meetings with internal team members, consultants and contractors.
- Conducted periodic inspections of job sites for quality and progress.
- Prepared cost estimates for projects of varying sizes.
Shift Floor Lead
Smithfield Packing
clinton
07.2015 - 08.2020
- Supervised daily operations on the production floor for efficient workflows.
- Trained new team members on safety protocols and equipment usage.
- Monitored product quality to ensure compliance with company standards.
- Implemented process improvements to enhance operational efficiency.
- Conducted regular safety inspections to maintain a secure work environment.
- Assisted management in resolving employee concerns and conflicts promptly.
- Enforced rules regarding attendance, safety, punctuality.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Education
High School Diploma -
Lakewood High School
Salemburg, NC06-2015
Associate of Arts - Associates in Construction Managment
Wake Technical Community College
Raleigh, NCAssociate of Arts - Associates in Electrical Systems Technology
Wake Technical Community College
Raleigh, NCSkills
- Project management
- Budget management
- Resource allocation
- Safety compliance
- Estimate preparation
- Client relationship management
- Contract negotiation
- Team leadership
- Problem solving
- Time management
- Conflict resolution
- Inventory oversight
- Attention to detail
- Document management
- Workforce training
- Team bonding
- Conflict management
- Commercial construction experience
- Safety protocol
- Residential construction
- Budget control
- Cost control
- Contract negotiation expertise
- Schedule management
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
Osha 10&30's
Timeline
Project Manager
RestorePro Reconstruction
02.2022 - Current
Project Manager
Cape Fear Flooring & Restoration
08.2020 - 02.2022
Owner/CEO
GYS Interior Painting
06.2019 - Current
Shift Floor Lead
Smithfield Packing
07.2015 - 08.2020
High School Diploma -
Lakewood High School
Associate of Arts - Associates in Construction Managment
Wake Technical Community College
Associate of Arts - Associates in Electrical Systems Technology
Wake Technical Community College