Gloria Evans
Chapel Hill
Summary
Dynamic Administrative Assistant with proven expertise at The Gathering Space, PLLC, in optimizing client engagement through effective appointment scheduling and professional communication. Skilled in practice management software and data entry, I excel in enhancing operational efficiency while delivering exceptional customer service and problem-solving support.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
The Gathering Space, PLLC
Durham
01.2016 - Current
- Answering emails, texts, and phone calls from potential clients promptly and professionally.
- Schedule appointments and consultation calls to optimize client engagement.
- Coordinate with insurance providers to ensure client eligibility and accurate claims filing.
- Update client records, and manage appointment schedules using practice management software. Currently, I am familiar with PracticeMate and SimplePractice software. I am open to learning new systems.
- Facilitate communication between clients and therapists, coordinating follow-ups, and inquiries.
- Enter data and generate reports for new client contacts in office systems.
- Input and update client information in practice management systems.
- Compose letters, emails, and other documentation to assist with correspondence.
- Support various administrative tasks to ensure efficient daily operations.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
Education
High School Diploma -
Fuquay Considated High School
Fuquay-Varina, NC06-1967
Skills
- Practice management
- Client communication
- Data entry
- Appointment scheduling
- Claims filing
- Report generation
- Email correspondence
- Attention to detail
- Customer service
- Problem solving
- Policy and procedure modification
- Professional and mature
Accomplishments
- Previously employed with BellSouth, formerly Southern Bell Telephone Company, for 26 years. There I built a corporate career beginning as a long-distance operator and ending as a manager in the Construction Department, working closely with the Engineering Department to provide phone service to area businesses and residences. I received several awards and honors during my time there as well as gaining knowledge of the telecommunications field.
Affiliations
- Outside of work, my interest include spending time with friends & family, taking long walks, home decor, and practicing self-care. I serve in my local church as an Elder, Administrative Assistant, and in areas of Hospitality & Event Planning.
Timeline
Administrative Assistant
The Gathering Space, PLLC
01.2016 - Current
High School Diploma -
Fuquay Considated High School
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