Glenn Hanna
Shallotte
Summary
Dynamic Merchandise Associate with proven success at Coca Cola Bottling Co Consolidated, enhancing customer satisfaction through exceptional service and effective visual merchandising. Skilled in inventory management and team collaboration, I consistently optimized store layouts, driving sales and promoting seasonal products while maintaining a clean and organized environment.
Overview
9
9
years of professional experience
Work History
Merchandise Associate
Coca Cola Bottling Co Consolidated
08.2015 - 05.2024
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Greeted, serviced, and thanked all customers.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Created attractive displays to promote items.
- Updated pricing and signage to complete product displays and educate customers.
- Used pallet jacks to move and position merchandise.
- Boosted sales performance through effective merchandising strategies and visually appealing displays.
- Aided loss prevention efforts by adhering to company policies and accurately completing transactions at the point of sale system.
- Enhanced visual appeal of the store by constructing creative displays that showcased featured products effectively.
- Rotated manufacturer products.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Verified products appeared at correct locations in proper quantities.
- Organized store merchandise racks by size, style, and color.
- Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created visual displays to highlight new and featured products.
- Monitored and replenished display inventory and restructured according to available stock.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Utilized paper, fabric and props to create displays.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Collaborated with store managers to determine best placement for merchandise displays.
- Scheduled regular maintenance and repair of displays for longevity.
Education
Associate of Applied Science - HVAC
Ivy Tech Community College of Indiana
Indianapolis, IN04-2012
Skills
- Retail experience
- Store organization
- Planogram execution
- Merchandise presentation
- Shrink reduction
- Visual merchandising
- Product rotation
- Pricing and signage updates
- Cleaning procedures
- Display setup
- End cap designs
- Store layout
- Product placements
- Merchandise movements
- Promotional support
- Signage updates
- Color coordination
- Size management
- Restocking processes
- Store recovery
- Purchase processing
- Pricing standards
- Stock control
- Hospitality and accommodation
- Merchandise labeling
- Returns handling
- Merchandise lookup
- Returns management
- Active listener
- Pricing and shelf labeling
- Product inventory counts
- Reliable and punctual
- Stock replenishment
- Store maintenance
- Merchandise planning
- Maintaining stock levels
- Friendly and outgoing
- Stock rotation
- Display signage
- Fixture placement
- Product recovery
- Visual display installations
- Visual displays
- In-store support
- Retail
- Floor set design
- Team collaboration
- Problem-solving
- Critical thinking
- Clear communication
- Overstock management
- Customer service
- Product knowledge
- Merchandising plan creation
- New store setups
- Display building
- In-store event promotion
- Display model assembly
Timeline
Merchandise Associate
Coca Cola Bottling Co Consolidated
08.2015 - 05.2024
Associate of Applied Science - HVAC
Ivy Tech Community College of Indiana
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