Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Glender Odom

Charlotte

Summary

Dynamic property management professional with a proven track record at Excel Management, excelling in tenant relations and contract negotiation. Adept at enhancing operational efficiency and maximizing tenant satisfaction through strategic leadership and effective problem-solving. Recognized for fostering team development and maintaining meticulous records, ensuring compliance and quality service delivery.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Property Management

Excel Management
Charlotte
02.1998 - 04.2000
  • Provided guidance to staff members regarding best practices in property management operations.
  • Developed and implemented a comprehensive property management strategy to maximize tenant satisfaction.
  • Maintained accurate records of all transactions in the property management system.
  • Reviewed and approved vendor contracts, lease agreements, insurance policies and other documents related to finance and property management.
  • Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
  • Reviewed contracts related to property management services such as landscaping or pest control companies.
  • Maintained accurate records of occupancy, rental rates, and tenant information in the property management software system.
  • Reviewed daily reports generated by the property management system and identified discrepancies if any.
  • Provided guidance to staff members in carrying out day-to-day tasks related to the property management operations.
  • Maintained accurate records of guest accounts using property management system.
  • Coordinated move-in and move-out activities with property management teams as needed.

Concourse Manager

Marriott Host
Charlotte
08.1988 - 08.1988
  • Supervised daily operations in high-traffic areas ensuring guest satisfaction.
  • Coordinated staff schedules to optimize coverage during peak hours.
  • Trained new team members on service standards and operational procedures.
  • Monitored inventory levels and ordered supplies as needed for smooth operations.
  • Collaborated with management to improve workflow efficiency and service delivery.
  • Conducted performance evaluations to provide feedback and support team development.
  • Managed employee relations issues including conflict resolution, disciplinary action, grievances.
  • Monitored daily operations of concourse, resolving any issues that arose quickly and efficiently.
  • Conducted regular meetings with staff to discuss performance, provide feedback, and review processes.
  • Coordinated with other departments to ensure smooth operations at all times.
  • Assessed staffing needs on a daily basis, scheduling additional personnel when necessary.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
  • Investigated complaints from customers or staff members relating to safety or security concerns within the concourse area.
  • Evaluated employee performance on an ongoing basis; provided constructive feedback where appropriate.
  • Implemented new procedures as needed to increase productivity and maintain quality standards.
  • Ensured customer satisfaction by providing excellent customer service to guests in a timely manner.
  • Provided guidance and support to employees regarding job duties and responsibilities related to the position of Concourse Supervisor.
  • Supervised work of cashiers, training new team members and monitoring performance.
  • Dealt with customer complaints and rectified product and service issues.
  • Coordinated restocks to keep retail displays organized and full for customers.
  • Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
  • Increased sales by optimizing in-store promotional strategies.
  • Created successful plans to maximize profits and reduce loss.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
05-2021

Skills

  • Property management
  • Contract negotiation
  • Tenant relations
  • Record keeping
  • Risk assessment
  • Staff scheduling
  • Team leadership
  • Conflict resolution
  • Customer engagement
  • Problem solving
  • Performance evaluation

Affiliations

Public speaking. Counseling.Dancing

Certification

Food and Beverage Certication 1995

Timeline

Property Management

Excel Management
02.1998 - 04.2000

Concourse Manager

Marriott Host
08.1988 - 08.1988

High School Diploma -

Penn Foster Career School

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Glender Odom