Glenda Queen
Gastonia
Summary
Dynamic professional with a versatile background in customer service and operations management. Known for strong conflict resolution and attention to detail, contributing to improved customer experiences and operational efficiency.
Overview
36
36
years of professional experience
Work History
Cashier/Self-Checkout
Walmart Stores, Inc
Gastonia
08.2021 - 07.2025
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained a clean and organized checkout area for efficient service.
- Handled cash, credit, and gift card transactions securely and responsibly.
- Collaborated with team members to enhance customer service experiences.
- Monitored inventory levels at checkout and restocked supplies as needed.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Owner/Operator
Amanda's Grill
Dallas
09.1989 - 07.2012
- Managed daily operations of a busy grill restaurant with high customer traffic.
- Trained and supervised staff to ensure quality food preparation and service.
- Developed menus and specials to enhance customer dining experience.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Implemented health and safety standards for food handling and sanitation.
- Coordinated schedules to optimize staff coverage during peak hours.
- Handled vendor negotiations for supplies and equipment procurement.
- Engaged with customers to gather feedback and build community relationships.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
Education
Phlebotomy Certification -
York Technical College
Rock Hill, SC08-1997
Associate of Arts - Certified Nursing Assistant
Gaston College
Dallas, NC05-1996
High School Diploma -
Ashley High School
Gastonia, NC06-1962
Skills
- Point-of-sale operation
- Product knowledge
- Conflict resolution
- Attention to detail
- Time management
- Customer relationship management
- Staff training
- Effective communication
- Process improvement
- Customer transaction processing
- Cash handling
Timeline
Cashier/Self-Checkout
Walmart Stores, Inc
08.2021 - 07.2025
Owner/Operator
Amanda's Grill
09.1989 - 07.2012
Phlebotomy Certification -
York Technical College
Associate of Arts - Certified Nursing Assistant
Gaston College
High School Diploma -
Ashley High School
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