Glenda Norton
Fayetteville
Summary
Dedicated Maintenance Technician with proven expertise at Remnant/Mt Sinai Homes, excelling in preventive maintenance and mechanical troubleshooting. Known for enhancing tenant satisfaction through exceptional customer service and efficient problem resolution. Skilled in utilizing hand and power tools to execute repairs, ensuring a safe and well-maintained living environment.
Professional with deep experience in retail management, prepared to drive store performance and customer satisfaction. Skilled in inventory management, sales strategies, and staff training. Known for strong collaboration, adaptability, and focus on achieving results. Effective in leading teams and meeting organizational goals.
Overview
38
38
years of professional experience
Work History
Maintenance Technician
Remnant/Mt Sinai Homes
10.2024 - 11.2025
- Collaborated with contractors to execute major repairs and renovations on residential properties.
- Resolved tenant maintenance requests promptly to enhance resident satisfaction and retention.
- Utilized various hand and power tools to conduct repairs and installations effectively.
- Developed strong relationships with tenants through courteous interactions and efficient resolution of their maintenance requests.
- Documented repair activities and maintenance schedules in compliance with company policies.
- Supported safety with well-maintained grounds, parking lots and landscaping.
- Installed new locks, door handles, and door closers.
- Assisted in preparing vacant units for new occupants by performing thorough cleaning, painting, minor repairs, and appliance installation as needed.
Maintenance Technician
Mount Sinai Apt/Omni Property
07.2007 - 10.2024
- Documented all maintenance activities and kept accurate records for future reference if needed.
- Maintain grounds appearance, picking up trash, furniture, cutting grass.
- Operated varied hand and power tools to complete repairs.
- Maintained a clean and organized workspace to promote safety and efficiency while completing maintenance tasks.
- Provide facility inspection and maintenance to achieve superior level to meet Hud Inspection.
- Install need door locks and door handles when broke and not working properly.
- Respond to work orders and implemented prompt connections for malfunction.
- Painting, cleaning and fixing anything in the apartment when tenant moves outs, to get it ready for a new tenant.
- Developed strong relationships with tenants through courteous interactions and efficient resolution of their maintenance request,
Line Cook
Hardee's Restaurant
04.2018 - 09.2019
- Executed food preparation tasks efficiently, ensuring timely service during busy shifts.
- Maintained high standards of kitchen sanitation, following all health regulations and protocols.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Teacher's Aide Volunteer
T.C. Berrian Elementary
02.2003 - 06.2006
- Assisted teachers in implementing lesson plans, ensuring smooth transitions between activities.
- Supported classroom management by helping to maintain a positive learning environment.
- Facilitated small group activities, encouraging collaboration and active participation among students.
- Prepared educational materials, ensuring alignment with the curriculum and accessibility for all learners.
- Aided the lead teacher with administrative tasks such as tracking attendance, grading assignments, and keeping records updated.
- Managed small group activities during class time, overseeing collaborative projects and fostering teamwork among students.
- Provided one-on-one support for students with special needs, ensuring their full participation and success in the classroom.
File Clerk
Department of Social Services
03.2002 - 01.2004
- Maintained organized filing systems to ensure easy access to sensitive documents.
- Executed regular audits of files to confirm accuracy and completeness.
- Collaborated with team members to streamline document retrieval processed
- Developed color-coded labeling systems for improved document identification.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Improved file organization by implementing an efficient categorization and labeling system.
Dispatcher
Yellow Cab
06.2001 - 06.2001
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Department Manager
Rose's Discount Store
08.1987 - 02.1997
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Attend to the store merchandise needs with regular stocking and recovery.
- Balanced cash register at the beginning and end of each shift.
- Prevent losses by watching my department softlines area by any suspicious behavior.
- Keeping customers happy by quickly processing payment and bagging their purchases.
- Maintaining and check for display for merchandise going on sale for a week.
- Stocking the store ends caps with merchandise that's on sale for the week.
Education
High School Diploma -
Douglas Byrd Senior High
Fayetteville, NC06-1988
Skills
- Preventive Maintenance
- Building maintenance
- Mechanical troubleshooting
- Troubleshooting skills
- Promotional planning
- Customer service
- Store layout optimization
- Reliability
Timeline
Maintenance Technician
Remnant/Mt Sinai Homes
10.2024 - 11.2025
Line Cook
Hardee's Restaurant
04.2018 - 09.2019
Maintenance Technician
Mount Sinai Apt/Omni Property
07.2007 - 10.2024
Teacher's Aide Volunteer
T.C. Berrian Elementary
02.2003 - 06.2006
File Clerk
Department of Social Services
03.2002 - 01.2004
Dispatcher
Yellow Cab
06.2001 - 06.2001
Department Manager
Rose's Discount Store
08.1987 - 02.1997
High School Diploma -
Douglas Byrd Senior High