Gisselle Sotelo
Charlotte
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Patient Care Representative
Burrow Welchel & Culp Orthodontics/ Charlotte Pediatric Dentistry
12.2021 - Current
- Answered phones to offer office information, answer questions and direct calls to staff
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Obtained payments from patients and scanned identification and insurance cards
- Trained new staff on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel.
- Facilitated communication between patients and various departments and staff.
Front Office Manager
Home2 Suites Hilton
08.2018 - 03.2022
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members
- Organized resources and staff necessary to handle requirements and maintain strong service levels
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons
- Monitored office inventory to maintain supply levels
- Created and optimized employee schedule for shift coverage
- Orchestrated staff meetings to maintain open communication and quickly address concerns
- Introduced all team members to latest hotel services, encouraging staff to discuss offerings with guests upon checking in
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity
- Supervised team of 5 front desk agents and 2 shuttle drivers
- Promoting positive work environment through effective communication, active engagement and hands-on assistance
Tagger
DMSI Staffing
06.2018 - 08.2018
- Maintained adequate productivity by setting and enforcing deadlines
- Utilized various types of equipment, including price tag gun in the safest, most effective manner and according to manufacturer instructions
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Moved boxes and containers with special-purpose equipment to meet demanding production targets
Front Desk Receptionist
Quality Inn
05.2016 - 08.2018
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions
- Responded to inquiries and room request made by online, by phone or email
- Signed for packages, recorded all deliveries and distributed to personnel
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues
- Input customer data into reservation software and made immediate updates to reflect room changes
- Answered phone calls, provided information to callers and connected callers to appropriate people
Cashier
Bojangles
12.2015 - 04.2016
- Operated cash register, collected payment and provided accurate change
- Wiped down counters and workstation to remove debris and maintain cleanliness
- Processed all sales transactions promptly to prevent long customer wait times
- Maintained neat, safe and orderly workspace to prevent accidents and injuries
Education
High School Diploma -
South Mecklenburg High School
Charlotte, NC06.2016
Skills
- Spanish
- Orthodontic office experience
- Training & development
- Office manager experience
- Medical records
- Phone etiquette
- Pediatric dentistry
- Administrative experience
- Customer service
- Hotel experience
- Front desk
- Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Representative
Burrow Welchel & Culp Orthodontics/ Charlotte Pediatric Dentistry
12.2021 - Current
Front Office Manager
Home2 Suites Hilton
08.2018 - 03.2022
Tagger
DMSI Staffing
06.2018 - 08.2018
Front Desk Receptionist
Quality Inn
05.2016 - 08.2018
Cashier
Bojangles
12.2015 - 04.2016
High School Diploma -
South Mecklenburg High School
Similar Profiles
Olivia SlateOlivia Slate
Lead Orthodontic Assistant at Burrow Welchel And Culp OrthodontistLead Orthodontic Assistant at Burrow Welchel And Culp Orthodontist
Marisha RobinsonMarisha Robinson
Front Desk Dental Assistant at Pediatric Dentistry Of South Charlotte - Dr. Beth CookFront Desk Dental Assistant at Pediatric Dentistry Of South Charlotte - Dr. Beth Cook
Taniya BhuiyanTaniya Bhuiyan
Administrative Office/Dental Assistant at Windermere Pediatric Dentistry and OrthodonticsAdministrative Office/Dental Assistant at Windermere Pediatric Dentistry and Orthodontics