Giselle Gutierrez
Charlotte
Summary
Service oriented professional with experience in hospitality and retail, delivering outstanding customer experiences in fast-paced settings. Expertise in cash handling, scheduling, and managing inquiries efficiently. Strong communicator with proven multitasking and problem-solving skills, ready to enhance customer service and sales in retail or restaurant environments.
Overview
3
3
years of professional experience
Work History
Hostess
Red Rocks Cafe (704) 364-0402
Charlotte
10.2023 - 05.2026
- Greeted guests and guided them to their tables
- Managed reservation system to ensure smooth seating flow
- Assisted in maintaining cleanliness and organization of dining area
- Handled guest inquiries and resolved concerns promptly
- Monitored dining room activity to optimize seating arrangements
- Managed the waiting list, ensuring that all parties were seated in a timely manner
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty
- Assisted in preparing the restaurant for opening and closing shifts
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Assisted servers in bussing tables when needed during busy periods
Cashier
Food Lion (704) 532-9512
Charlotte
11.2022 - 09.2023
- Processed customer transactions accurately and efficiently at busy checkout lanes
- Assisted customers with product inquiries and provided excellent service
- Maintained a clean and organized checkout area to enhance customer experience
- Handled merchandise returns and exchanges according to store policies
- Stocked shelves with merchandise when needed
- Performed other duties as assigned by management
Education
Associate of Applied Science - Health Sciences
ECPI University
Charlotte, NC11-2026
High School Diploma -
East Mecklenburg High School
Charlotte, NC05-2020
Skills
- Front desk operations
- Hospitality and accommodation
- Customer service expertise
- Greeting guests
- Special requests handling
- Service prioritization
- Sanitation practices
- Detail-oriented
- Great communication
- Strong interpersonal skills (listening, conflict resolution, teamwork, responsibility)
Languages
Spanish
Native/ Bilingual
Timeline
Hostess
Red Rocks Cafe (704) 364-0402
10.2023 - 05.2026
Cashier
Food Lion (704) 532-9512
11.2022 - 09.2023
Associate of Applied Science - Health Sciences
ECPI University
High School Diploma -
East Mecklenburg High School