Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gisel Acosta-Carrero

Apex

Summary

A dedicated and bilingual professional with a strong background in customer service and team leadership. Experienced in managing client interactions, handling administrative tasks, and supervising teams to ensure efficient daily operations. Proven ability to resolve conflicts, improve customer satisfaction, and maintain organizational standards. Currently pursuing a Bachelor’s in Finance at Campbell University, with a keen interest in applying financial knowledge in real-world business settings. Known for excellent communication, multitasking abilities, and a strong work ethic.

Overview

3
3
years of professional experience

Work History

Receptionist

The Guy's Place
07.2023 - 08.2024
  • Greeted and checked in clients, ensuring a welcoming and professional first impression
  • Managed phone lines, scheduled appointments, and responded to customer inquiries
  • Maintained cleanliness and organization of the front desk area
  • Handled point-of-sale transactions and balanced daily cash register reports
  • Supported barbers with client flow and administrative tasks

Crew Chief

Culver's Restaurant
09.2021 - 03.2023
  • Supervised team members to ensure smooth and efficient daily operations
  • Trained new employees on food safety standards, customer service, and company procedures
  • Assisted in scheduling, inventory management, and shift coordination
  • Maintained high standards of food quality and cleanliness
  • Resolved customer issues professionally to ensure satisfaction and repeat business

Education

BBA - Finance

Campbell University
Buies Creek, NC
05-2028

Skills

  • Bilingual: Fluent in Spanish and English
  • Excellent customer service and communication
  • Strong leadership and team management abilities
  • Organizational skills: Time management, multitasking, and prioritization
  • Conflict resolution and problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

The Guy's Place
07.2023 - 08.2024

Crew Chief

Culver's Restaurant
09.2021 - 03.2023

BBA - Finance

Campbell University
Gisel Acosta-Carrero