Giovvana Diane Patino-Vega
Asheboro
Summary
Considered a hardworking individual with experience in sales and customer service. An excellent communicator with strong bilingual interpreting ability and problem-solving skills. Has proven ability to build relationships with customers, identify their needs and provide them with accurate knowledge to fit them. Strong work ethic and ability to adapt to different processes and strive to lead the company to hit their sales goals and objectives. Experience in selling property and casualty accounts and keeping the company high in retention by building relationships with customers. Looking to gain more valuable experience, grow and adapt to new environments, challenge myself to achieve both personal goals and company goals. Always looking for new challenges, experiences and work opportunities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Allstate Insurance
New York
07.2024 - Current
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Promoted bundled insurance solutions and conducted liability discussions to align offerings with customer requirements.
- Provided personalized recommendations to clients, promoting additional services like life insurance and mortgage protection.
Customer ServiceRepresentative/Inside Sales Representative
Allstate Insurance Co
Pennsylvania
08.2023 - 07.2024
- Processed payments and assisted clients with their needs, providing tailored coverage recommendations and policy adjustments.
- Guided clients through the claims filing process and offered detailed assistance.
- Greeted customers and answered inquiries in a professional manner.
- Managed incoming calls from customers seeking assistance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Executed sales strategies for policies in both internal and external environments.
Licensed Insurance Sales Agent
Allstate
Asheboro
11.2021 - 08.2023
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Responded to customer inquiries and requests relating to insurance.
- Generated new sales, retained existing members and grew book of business through multiple product offerings.
- Prepared quotes and proposals based on clients' requirements and needs.
- Performed administrative tasks, such as maintaining records and handling policy renewals.
- Generated new business through cold calling, networking events, referrals and other marketing initiatives.
Cashier and Stocker
Dollar General
08.2021 - 11.2021
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Waitress
Las Trancas Mexican Restaurant
03.2020 - 11.2020
- Greeted new customers, discussed specials, and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High School Diploma -
Asheboro High School
Asheboro, NC06.2021
Skills
- Bilingual in Spanish
- Policy Management Expertise
- Product Knowledge
- Customer Support
- Team Training
- Customer Interaction
- New Policy Quotations
- Insurance Sales
- Billing Procedures
- Insurance Claim Regulations
- Workflow Processes
- Team Goals
- Insurance Industry Knowledge
- Product recommendations
- Upselling techniques
- Team collaboration
- Professional telephone demeanor
- Property Insurance
Languages
- Spanish, Native or Bilingual
- English, Full Professional
Timeline
Customer Service Representative
Allstate Insurance
07.2024 - Current
Customer ServiceRepresentative/Inside Sales Representative
Allstate Insurance Co
08.2023 - 07.2024
Licensed Insurance Sales Agent
Allstate
11.2021 - 08.2023
Cashier and Stocker
Dollar General
08.2021 - 11.2021
Waitress
Las Trancas Mexican Restaurant
03.2020 - 11.2020
High School Diploma -
Asheboro High School