Gina Pope
Clemmons
Summary
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Fastmed Urgent Care, Winston Salem, Nc
07.2021 - Current
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- -Drug and Breath alcohol screening
Dispatcher
Nu Care, Winston Salem, Nc
02.2021 - 07.2021
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Generated reports to track deliveries and maintain proper records and documentation.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Coordinated communication between field personnel and central office to ensure timely and efficient response to service calls and deliveries
- scheduled and dispatched drivers, technicians, or emergency personnel based on location, urgency, and availability
Store Manager
Dollar General, Winston Salem, Nc
06.2020 - 01.2021
- -Customer Service
- -Marketing
- -Staffing
- -Inventory
- -Finances
- -Store operations
Store Manager
Family Dollar, Winston Salem, Nc
01.2015 - 06.2020
- -Customer Service
- -Staffing
- -Inventory
- -Store operations
Education
Vocational -
Love Joy High School
Hampton, Ga06.1999
Medical Assistant - undefined
Advanced Career Training
Morrow, Ga03.2007
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- CPR
- Immunization administration
- Laboratory specimen collection
- Insurance verification
- First aid
- Medical billing and coding
Accomplishments
- Recognized for outstanding dedication to patient care.
- Supervised team of six staff members.
- Took approximately 5-10 plus X-rays per day.
- Recognized for going above and beyond the call of duty.
LANGUAGES
English
Certification
- Department of Transportation Breath Alcohol Technician and Drug Collection
- CPR/BLS
- Quest, Omega and Psychemedic Hair Drug Testing
Timeline
Medical Assistant
Fastmed Urgent Care, Winston Salem, Nc
07.2021 - Current
Dispatcher
Nu Care, Winston Salem, Nc
02.2021 - 07.2021
Store Manager
Dollar General, Winston Salem, Nc
06.2020 - 01.2021
Store Manager
Family Dollar, Winston Salem, Nc
01.2015 - 06.2020
Medical Assistant - undefined
Advanced Career Training
Vocational -
Love Joy High School
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