Gina Dixon
Gastonia,NC
Summary
Dynamic CMA Clinical Lead at Novant Health, Inc., recognized for enhancing patient care through effective communication and process improvements. Proficient in EKGs and immunization administration, I fostered a compassionate environment, resulting in increased patient satisfaction and adherence to treatment plans. Committed to compliance and excellence in clinical documentation. I enjoy teaching new medical assistants and have done so for many years. When they leave here as students they are employed soon after with confidence.
Overview
26
26
years of professional experience
1
1
Certification
Work History
CMA Clincal Lead
Novant Health, Inc
Pineville, NC
01.2000 - Current
- Assisted healthcare professionals in patient examinations and procedures.
- Managed patient scheduling and follow-up appointments efficiently.
- Collected and documented patient medical histories accurately.
- Administered medications and assisted with immunizations as directed.
- Trained and mentored junior staff on clinical protocols and procedures.
- Implemented process improvements to enhance patient care efficiency.
- Ensured compliance with healthcare regulations and safety standards consistently.
- Coordinated communication between patients and multidisciplinary teams effectively.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Strengthened team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.
- Demonstrated expertise in performing EKGs, phlebotomy procedures, injections administration ensuring accuracy in each procedure performed.
- Supported successful treatment plans by preparing patients for examinations, discussing treatment options, and providing clear instructions on medication usage.
- Managed prescription refills requests promptly resulting in better medication adherence among patients.
- Taught patients about medications, procedures, and care plan instructions.
- Increased patient satisfaction through compassionate communication and support during medical procedures.
- Improved patient care by efficiently updating and maintaining electronic health records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Supported clinic''s vaccination program by administering immunizations, tracking patient records, and providing information on vaccine schedules.
- Maintained a clean and safe clinical environment through diligent sterilization of medical equipment and adherence to infection control protocols.
- Assisted physicians during minor surgical procedures contributing to improved patient outcomes.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Completed EKGs and other tests based on patient presentation in office.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Education
Associate of Applied Science - Medical Assisting
Western Piedmont Community College
Morganton, NC06-1996
Skills
- Blood pressure monitoring
- Venipuncture
- Vital signs monitoring
- HIPAA compliance
- Minor surgical assistance
- Patient confidentiality
- Electronic health records
- Clinical documentation
- Vital sign monitoring
- Patient scheduling
- Immunization administration
- Healthcare ethics
- Preventive care
- Geriatric care
- Injection administration
- Pediatric care
- Customer service
- Patient-focused care
Certification
- CMA - Certified Medical Assistant AAMA
Timeline
CMA Clincal Lead
Novant Health, Inc
01.2000 - Current
Associate of Applied Science - Medical Assisting
Western Piedmont Community College