Gillian Zeches
Youngstown
Summary
Proven professional with a track record of enhancing customer loyalty at Caliber Collision through exceptional dispute resolution and empathy. Excelled in staff training and document management, significantly improving operational efficiency. Skilled in fostering teamwork and managing time effectively, achieving consistent customer satisfaction and repeat business.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Caliber Collison
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Business Assistant
Gentle Family Dentistry
06.2020 - 12.2022
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
- Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
- Managed complex projects successfully from inception to completion while consistently meeting deadlines under pressure situations.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Engaged with customers to build business relationships.
- Streamlined office processes by implementing efficient filing systems and organizational tools.
Education
High School Diploma -
GGHS
Homeschool05-2021
Skills
- Customer service
- Budget planning
- Active listening
- Document management
- Calendar management
- Bank deposits
- Call reception
- Professional telephone demeanor
- Microsoft outlook
- Appointment scheduling
- Teamwork
- Time management
- Staff training
- Attention to detail
Timeline
Customer Service Representative
Caliber Collison
01.2024 - Current
Business Assistant
Gentle Family Dentistry
06.2020 - 12.2022
High School Diploma -
GGHS
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