Gillian Wertz
Wilmington
Summary
Dependable worker and team member with proven expertise in transaction processing and customer service. Committed to creating positive shopping experiences and resolving issues efficiently.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier
Micheals Craft Store
Pittsburgh
02.2026 - Current
- Processed customer transactions accurately and efficiently at the checkout.
- Assisted customers with product inquiries and recommendations throughout the store.
- Managed cash register operations, including cash handling and balancing drawers.
- Maintained a clean and organized checkout area for a positive shopping experience.
- Resolved customer complaints professionally, ensuring satisfaction and loyalty.
- Collaborated with team members to restock shelves and organize merchandise displays.
- Followed safety protocols to ensure a secure environment for customers and staff.
- Trained new cashiers on register operations and customer service standards.
Patient Support Specialist
ConnectiveRx
Pittsburgh
11.2022 - 10.2023
- Assisted patients with medication access and insurance inquiries.
- Managed patient documentation and data entry using company software.
- Educated patients on medication usage and side effects effectively.
- Coordinated with healthcare providers to resolve patient issues promptly.
- Maintained accurate records of patient interactions and follow-ups.
- Provided training on processes to new hires in patient support roles.
- Educated patients on the importance of preventive care measures and self-management techniques.
Cashier
Home Depot
Pittsburgh
06.2022 - 10.2022
- Processed customer transactions accurately and efficiently at the checkout.
- Managed cash register operations, including cash handling and balancing drawers.
- Trained new cashiers on register operations and customer service standards.
- Resolved customer complaints professionally, ensuring satisfaction and loyalty.
- Assisted customers with product inquiries and recommendations throughout the store.
- Collaborated with team members to restock shelves and organize merchandise displays.
- Followed safety protocols to ensure a secure environment for customers and staff.
Cashier
Pool City Leisure Center
Pittsburgh
08.2020 - 08.2021
- Processed customer transactions accurately and efficiently at the checkout.
- Assisted customers with product inquiries and recommendations throughout the store.
- Managed cash register operations, including cash handling and balancing drawers.
- Maintained a clean and organized checkout area for a positive shopping experience.
- Collaborated with team members to restock shelves and organize merchandise displays.
- Resolved customer complaints professionally, ensuring satisfaction and loyalty.
- Followed safety protocols to ensure a secure environment for customers and staff.
- Trained new cashiers on register operations and customer service standards.
Cashier/Grill Cook
Crafton Pool
Pittsburgh
05.2016 - 08.2016
- Processed customer transactions efficiently and accurately at Crafton Pool.
- Processed cash, credit, and refunds in accordance with company policies, ensuring accurate financial transactions.
- Assisted customers with product selections and inquiries during peak hours.
- Guided new cashiers on register operations and customer interaction techniques, improving team efficiency and service quality.
- Provided excellent customer service, fostering a welcoming atmosphere for patrons.
- Collaborated with team members to ensure smooth operations during busy periods.
- Monitored inventory levels and reported shortages to management promptly.
- Supported daily operations at local pool each summer, enhancing overall guest experience.
Education
High School Diploma -
Carlynton Jr. Sr. Highschool
Pittsburgh, PA05-2020
High School Diploma -
Parkway West CTC
Pittsburgh, PA05-2020
Some College (No Degree) - General Studies
Community College of Allegheny County
Pittsburgh, PASkills
- Transaction processing
- Point of sale
- Cash handling
- POS systems
- Customer service
- Customer relations
- Client relationship management
- Transaction records
- Inventory management
- Cashier training
- Customer onboarding
- Fraud prevention awareness
- Attention to detail
- Multitasking and organization
- Time management
- Problem solving
- Effective communication
Certification
- ServSafe Certification
- Food handling Certification
Timeline
Cashier
Micheals Craft Store
02.2026 - Current
Patient Support Specialist
ConnectiveRx
11.2022 - 10.2023
Cashier
Home Depot
06.2022 - 10.2022
Cashier
Pool City Leisure Center
08.2020 - 08.2021
Cashier/Grill Cook
Crafton Pool
05.2016 - 08.2016
High School Diploma -
Carlynton Jr. Sr. Highschool
High School Diploma -
Parkway West CTC
Some College (No Degree) - General Studies
Community College of Allegheny County