Gillian Klien
Greensboro
Summary
Experienced with patient care coordination and management. Utilizes effective communication and strategic planning to ensure optimal patient outcomes. Track record of building strong relationships with patients and healthcare teams to deliver high-quality care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Care Manager
Terrabella
08.2023 - Current
- Analyzed patient data to identify trends, informing strategic decisions for better care management.
- Communicated with healthcare providers to facilitate continuity of care.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
School Social Worker
Guilford County Schools
10.2019 - Current
- Assisted students in identifying and addressing social, emotional, and behavioral challenges.
- Collaborated with teachers to develop tailored support plans for at-risk students.
- Provided crisis intervention services to students in distress, ensuring immediate support.
- Conducted individual and group counseling sessions to promote emotional well-being.
- Engaged in continuous professional development to enhance skills in social work practices within schools.
- Created a safe space for students experiencing crises by providing immediate support and appropriate referrals.
- Maintained compliance with standards relating to child protection, client confidentiality, risk assessment and reporting.
- Monitored student attendance, documented truancy and submitted referrals per requirements.
- Completed psychosocial histories of students under evaluation.
- Connected families with community resources to address needs such as housing, healthcare, and financial assistance.
Patient Care Technician
Sunrise Senior Living
07.2015 - 06.2023
- Advocated for patients' needs, addressing concerns promptly to enhance overall satisfaction.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
Probation and Child Protection Officer
Child Protection Agency
06.2011 - 05.2015
- Conducted comprehensive assessments to evaluate child safety and well-being.
- Collaborated with multidisciplinary teams to develop and implement effective protection plans.
- Facilitated training sessions for staff on child welfare policies and best practices.
- Monitored case progress, ensuring compliance with legal and agency standards.
- Improved child safety by conducting thorough investigations and assessments of reported cases.
- Actively participated in ongoing professional development opportunities to stay current on effective strategies for promoting children''s wellbeing.
- Coordinated with law enforcement agencies and legal representatives when necessary to address child protection concerns, ensuring the best possible outcomes for children involved.
Education
No Degree - Patient Care Assistant
Penn Foster Career School
Scranton, PA06-2023
No Degree - Teacher Aide+
Penn Foster Career School
Scranton, PA04-2017
Bachelor of Science - Social Work
University of Guyana
Guyana11-2011
Skills
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Workflow coordination
- Resource utilization
- Technology proficiency
- Critical thinking
- Training and mentoring
Certification
- Licensed School Social Worker - 2021-Present
- Youth Mental Health First Aid Certificate - 2023
- CPR Certificate -2023
Timeline
Care Manager
Terrabella
08.2023 - Current
School Social Worker
Guilford County Schools
10.2019 - Current
Patient Care Technician
Sunrise Senior Living
07.2015 - 06.2023
Probation and Child Protection Officer
Child Protection Agency
06.2011 - 05.2015
No Degree - Patient Care Assistant
Penn Foster Career School
No Degree - Teacher Aide+
Penn Foster Career School
Bachelor of Science - Social Work
University of Guyana
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