Gigi Heye
Wilmington
Summary
Dedicated professional with strong customer service and effective communication skills. Proven ability to manage multiple tasks while maintaining a welcoming atmosphere, ensuring exceptional guest experiences.
Overview
5
5
years of professional experience
Work History
Hostess/Server
K38 Baja Grill
Carolina Beach, NC
05.2025 - 09.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations, optimizing table turnover and guest flow.
- Coordinated with kitchen staff to ensure timely service delivery.
- Assisted in training new hostesses on operational procedures.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Cashier/Supervisor
Indochine Express
Wilmington, NC
12.2020 - 07.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate cash drawer and performed daily reconciliations.
- Trained new cashiers on operational procedures and customer service standards.
- Built positive relationships with customers to increase repeat business.
Paid Intern
The Hammock Source
Greenville, NC
08.2024 - 01.2025
- Coordinated with production teams to ensure timely delivery of high-quality products.
- Supported sales efforts through effective communication of product features and benefits.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
Education
Bachelor of Science - Communications Major,Minor Business Administration
East Carolina University
Greenville, North Carolina, NC05-2027
High School Diploma -
John T Hoggard High School
Wilmington, NC06-2023
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
Timeline
Hostess/Server
K38 Baja Grill
05.2025 - 09.2025
Paid Intern
The Hammock Source
08.2024 - 01.2025
Cashier/Supervisor
Indochine Express
12.2020 - 07.2025
Bachelor of Science - Communications Major,Minor Business Administration
East Carolina University
High School Diploma -
John T Hoggard High School