Open To Work
Gicela Pichardo
Raleigh
Summary
Dynamic leader with proven ability to enhance organizational performance through effective team building and customer service strategies. Demonstrated success in quickly adapting to new roles and implementing impactful changes that drive company growth. Expertise in training, monitoring, and morale-boosting techniques to elevate employee engagement and productivity.
Overview
18
18
years of professional experience
Work History
Store Manager
GameStop
Garner
11.2024 - Current
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
Fresh Manager
BJ's Wholesale Club
Garner
06.2020 - 11.2024
- Know their business/business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.
- Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures, and compliance.
- Ensure a safe and positive environment and experience for the members.
- Ensures operational efficiencies, processes, and productivity standards are executed with 100% adherence to established SOP within the bakery, deli, produce, and prepared food departments. Utilize Player Lync to assist with training and merchandising planning.
- Evaluates departmental performance using company reporting programs and achieves sales targets while effectively managing waste. Drives daily utilization and adherence to production tools and reports.
Store Manager
Couche-Tard / Circle K
Apex
11.2014 - 06.2020
- Identify potential for loss and develop strategies to eliminate it.
- Administer systems and programs to reduce loss, maintain inventory control, or increase safety.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Manage staff, preparing work schedules and assigning specific duties.
Store Manager
Murphy USA
Wilson
10.2007 - 11.2014
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Inventory stock and reorder when inventory drops to a specified level.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Education
High School Diploma -
WHITE PLAIN HIGH SCHOOL
White Plains, NY06.1996
Skills
- Inventory management
- Financial analysis
- Sales forecasting
- Strategic planning
- Staff training
- Customer relationship management
Languages
Spanish
Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$55000/yr - $100000/yrTimeline
Store Manager
GameStop
11.2024 - Current
Fresh Manager
BJ's Wholesale Club
06.2020 - 11.2024
Store Manager
Couche-Tard / Circle K
11.2014 - 06.2020
Store Manager
Murphy USA
10.2007 - 11.2014
High School Diploma -
WHITE PLAIN HIGH SCHOOL