Gicela Pichardo
Raleigh
Summary
Experienced Store Manager excelling in inventory management and store operations. Known for strong communication skills and a commitment to training teams, ready to leverage expertise in driving customer engagement and achieving financial performance goals.
Overview
16
16
years of professional experience
Work History
Store Manager
GameStop
11.2024 - Current
- Managed daily operations, ensuring effective merchandise presentation and inventory control.
- Trained and developed team members on product knowledge and customer service standards.
- Executed promotional strategies to enhance customer engagement and drive sales.
- Resolved customer inquiries and issues, fostering positive relationships through excellent service.
- Monitored financial performance, identifying areas for cost reduction and revenue growth opportunities.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager in Training
Aldi USA
06.2024 - 11.2024
- Collaborated with management on staff scheduling to optimize labor efficiency during peak hours.
- Resolved customer inquiries and complaints effectively, enhancing overall shopping experience.
- Participated in promotional planning, contributing ideas for local marketing initiatives to drive foot traffic.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
Fresh Food Manager
Bjs Wholesales Club
10.2021 - 06.2024
- Maintained compliance with food safety regulations through regular audits and inspections.
- Assisted in scheduling staff shifts to meet operational demands efficiently.
- Monitored sales trends to adjust product offerings based on customer preferences.
- Maintained compliance with health code standards.
- Determined and implemented appropriate productivity, quality and service goals.
- Trained and led team of forty five department team members.
- Maintained a clean, safe, and sanitary work environment according to health department guidelines.
Store Manager
Circle K
03.2010 - 02.2021
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
Education
High School Diploma -
White Plains High Scholl
White Plains, NYSkills
- Problem-solving
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Goals and performance
- Leadership development
- Policies and procedures
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
GameStop
11.2024 - Current
Store Manager in Training
Aldi USA
06.2024 - 11.2024
Fresh Food Manager
Bjs Wholesales Club
10.2021 - 06.2024
Store Manager
Circle K
03.2010 - 02.2021
High School Diploma -
White Plains High Scholl