Gicela Pichardo
Raleigh
Summary
Experienced Store Manager excelling in inventory management and store operations. Known for strong communication skills and a commitment to training teams, ready to leverage expertise in driving customer engagement and achieving financial performance goals.
Overview
16
16
years of professional experience
Work History
Store Manager
GameStop
Garner, NC
11.2024 - Current
- Managed daily operations, ensuring effective merchandise presentation and inventory control.
- Trained and developed team members on product knowledge and customer service standards.
- Executed promotional strategies to enhance customer engagement and drive sales.
- Resolved customer inquiries and issues, fostering positive relationships through excellent service.
- Monitored financial performance, identifying areas for cost reduction and revenue growth opportunities.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager in Training
Aldi USA
Apex, NC
06.2024 - 11.2024
- Collaborated with management on staff scheduling to optimize labor efficiency during peak hours.
- Resolved customer inquiries and complaints effectively, enhancing overall shopping experience.
- Participated in promotional planning, contributing ideas for local marketing initiatives to drive foot traffic.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
Fresh Food Manager
Bjs Wholesales Club
Garner, NC
10.2021 - 06.2024
- Maintained compliance with food safety regulations through regular audits and inspections.
- Assisted in scheduling staff shifts to meet operational demands efficiently.
- Monitored sales trends to adjust product offerings based on customer preferences.
- Maintained compliance with health code standards.
- Determined and implemented appropriate productivity, quality and service goals.
- Trained and led team of forty five department team members.
- Maintained a clean, safe, and sanitary work environment according to health department guidelines.
Store Manager
Circle K
Apex, NC
03.2010 - 02.2021
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
Education
High School Diploma -
White Plains High Scholl
White Plains, NYSkills
- Problem-solving
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Goals and performance
- Leadership development
- Policies and procedures
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
GameStop
11.2024 - Current
Store Manager in Training
Aldi USA
06.2024 - 11.2024
Fresh Food Manager
Bjs Wholesales Club
10.2021 - 06.2024
Store Manager
Circle K
03.2010 - 02.2021
High School Diploma -
White Plains High Scholl