Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gianne Christelle Bianca Madrigal

Charlotte

Summary

Dependable server with engaging personality providing fast, high-quality customer service. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Successful at building relationships with customers to increase loyalty and repeat business.

Overview

3
3
years of professional experience

Work History

Server

Burton's Grill And Bar
07.2022 - Current
  • Described ingredients and cooking methods to explain preparation of various food items especially regarding food allergies.
  • Committed to delivering excellent customer service while working in a fast-paced environment.
  • Memorized frequent customer preferences to build relationships and loyalty.

Server

Island Thyme
02.2022 - 05.2022
  • Informed customers about daily and seasonal specials.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.

Server

Maggiano's Little Italy
08.2021 - 02.2022
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.

Server

Ted's Montana Grill Inc.
08.2020 - 06.2021
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Education

Associate of Applied Science - Nursing

Central Piedmont Community College
Charlotte, NC
05.2024

Bachelor of Science - Biological Sciences

University of North Florida
Jacksonville, FL
05.2022

High School Diploma -

Bartram Trail High School
Saint Johns, FL
05.2018

Skills

  • Menu Memorization
  • Daily Specials Memorization
  • Food preparation and safety
  • Food and beverage pairings
  • Dining area maintenance
  • Point of Sale Knowledge
  • Sales expertise
  • Wine Service
  • Table Setting Knowledge
  • Stocking and Replenishing
  • Critical Thinking
  • Multitasking Abilities
  • Cross-functional teamwork

Languages

Spanish
Limited Working

Timeline

Server

Burton's Grill And Bar
07.2022 - Current

Server

Island Thyme
02.2022 - 05.2022

Server

Maggiano's Little Italy
08.2021 - 02.2022

Server

Ted's Montana Grill Inc.
08.2020 - 06.2021

Associate of Applied Science - Nursing

Central Piedmont Community College

Bachelor of Science - Biological Sciences

University of North Florida

High School Diploma -

Bartram Trail High School

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Gianne Christelle Bianca Madrigal