Gianluca Valle

Provide customer service and auto insurance quotes in North and South Carolina, assisting clients with policy selection, addressing inquiries, and ensuring a smooth and efficient service experience.

• Managed client inquiries and resolved concerns, significantly increasing customer satisfaction and loyalty. Recovered overdue and written-off accounts, strengthened the company’s financial health, and improved the distribution rating on my behalf from C to B within 6 months.

• Case manager.

• Executed legal strategies to collect $150,000 in overdue loans, increasing recovery rate by 30%.

• Composed and filed lawsuits and official letters.

• Conducted regular check-ins with customers, addressing their needs within project timelines.

• Managed office needs effectively.

• Managed a caseload of 50 clients, resulting in a 30% improvement in service access and client satisfaction.