Gerry Myers

· Manage accounts within Office 365 admin, Azure Entra ID or Intune, and Active Directory

· Remote Software/hardware troubleshooting

· Used Autotask for tickets & ITGlue for documentation

· Work with other Engineers to resolve issues

· Provide license for user accounts

• Troubleshoot user problems and identify solutions
• Utilized active directory to manage user accounts
• Provided top tier customer service to all customers maintaining a 4 out 5- star rating
• Leveraged ticketing systems (SolarWinds & Service Now) for documentation when assisting customers

• Created and managed user accounts and workstations, ensuring all systems met security and performance benchmarks
• Enhanced data security with encrypted regular backups, and performed quarterly backup recoveries via virtualization
• Utilized office 365 admin & Microsoft azure to manage Microsoft applications, licensing, distribution lists, and user profiles
• Developed and published vulnerability reports, proactively identifying and mitigating potential security risks

• Analyzed, cleansed, and transformed large-scale datasets with Python
• Created visualizations of results using Tableau and Python libraries such as Matplotlib and Seaborn
• Conducted statistical analysis on datasets
• Presented research findings to technical and executive audiences