German Lopez
Charlotte
Summary
Highly vigilant and reliable, with experience in maintaining secure environments for various establishments, including retail, corporate, and event settings. Skilled in monitoring surveillance equipment, conducting patrols, and managing access control, with keen observation abilities to detect suspicious activities and enforce property rules. Proven track record in de-escalating potential conflicts and effectively communicating with law enforcement to ensure safety and security. Demonstrated impact in previous positions by reducing incidents of theft, and ensuring the well-being of employees and visitors through proactive security measures.
Overview
15
15
years of professional experience
Work History
Security Officer
Tailormade Security
Charlotte
03.2022 - Current
- Secured premises by managing access protocols and conducting regular patrols.
- Prevented losses and damages by reporting irregularities, and informing violators of policies and procedures.
- Adhered to post orders while maintaining a visible presence around the property.
- Identified suspicious activity to determine appropriate response.
- Reported safety hazards for remediation response.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
Sales Manager
Boost Mobile
Charlotte
10.2017 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Prepared cash deposits up to $4k with zero discrepancies
Sales Representative
Primo Auto Works
Greenville
05.2016 - 09.2017
- Developed and implemented sales strategies to increase revenue
- Set up appointments with potential and current customers to discuss new products and services
- Performed cold-calling and follow-ups with leads to secure new revenue
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Grew business sales by 62% in 3 years through effective cross-selling
Bilingual Customer Care Specialist
TD Bank
Greenville
06.2014 - 05.2016
- Investigated and resolved customer inquiries and complaints quickly
- Educated customers about billing, payment processing and support policies and procedures
- Promptly responded to inquiries and requests from prospective customers
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Applied highly effective selling skills while properly engaging and presenting solutions to customers
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Surpassed sales goals through implementation of effective marketing strategies
Technician
Knight Electrical Services Corp
NEW YORK
10.2011 - 12.2013
- Maintain lighting to company standards in three different contracted locations
- Confer with customers to determine the nature of problems or to explain repairs
- Repair or replace wiring, equipment, or fixtures, using hand tools or power tools
- Plan layout and installation of electrical wiring, equipment, or fixtures, based on job specifications and local codes
- Inspect electrical systems, equipment, or components to identify hazards, defects, or the need for adjustment or repair, and to ensure compliance with codes
- Help desk
- Provide technical training to co-workers and new staff
Banquet Agent
Marriott International
Jersey City
03.2010 - 09.2011
- Set up/breakdowns prior to events, weddings, meetings, parties etc
- Assisting to client needs or accommodation's
- Coordinating servers for dinners
- Establish standards for personnel performance and customer service
- Resolve customer complaints regarding food service
- Perform serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Education
ASE Certificate Technician & Diploma - Automotive Mechanics
New York Automotive & Diesel Institute
Queens, NY, NJ01.2012
Skills
- Retail Sales
- Problem Solving
- Exceeding individual and team goals
- Resolve customer complaints
- Professional demeanor
- Point of sale knowledge
- Loss prevention
- Cash handling
- Social perceptiveness
- Relationship building
- Customer service
- Communication skills
- Policy enforcement
- Time management
- Surveillance
- Security guard license
Languages
Spanish
Professional
Timeline
Security Officer
Tailormade Security
03.2022 - Current
Sales Manager
Boost Mobile
10.2017 - 11.2021
Sales Representative
Primo Auto Works
05.2016 - 09.2017
Bilingual Customer Care Specialist
TD Bank
06.2014 - 05.2016
Technician
Knight Electrical Services Corp
10.2011 - 12.2013
Banquet Agent
Marriott International
03.2010 - 09.2011
ASE Certificate Technician & Diploma - Automotive Mechanics
New York Automotive & Diesel Institute