Geraldine Moronta
Raleigh
Summary
Organized and detail-oriented professional with experience in client relations, financial coordination, administrative support, and multitasking in fast-paced environments. Strong communication, problem-solving, and organizational skills with the ability to manage competing prioritizes while delivering excellent customer service and maintaining accuracy.
Overview
19
19
years of professional experience
Work History
Financial & Insurance Coordinator
NCCRM
04.2025 - Current
- Conducted financial consultations with patients regarding IVF treatment plans, self-pay costs, financing options, and insurance coverage.
- Verified fertility benefits, authorizations, and eligibility through payer portals and EMR systems.
- Educated patients on treatment pricing, medication costs, financing options, and payment responsibilities.
- Coordinated payment collection, financing applications, and account follow-up for fertility services.
- Assisted with medical billing, coding review, claims processing, and account reconciliation.
- Maintained accurate patient financial records and documentation within EMR/EPM systems.
- Collaborated with clinical staff, physicians, and billing departments to ensure accurate treatment and financial coordination
- Provided high-level customer service in a fast-paced specialty medical environment.
Call Center Representative
Medi-Metrix
07.2023 - 04.2025
- Managed high-volume inbound and outbound call activity averaging 50-60+ patient calls daily while maintaining accuracy and professionalism.
- Assisted patients with billing inquiries, payment processing, insurance verification, and account resolution.
- Navigated multiple healthcare systems simultaneously, including Epic and GE workflow platforms, to efficiently document and resolve patient concerns.
- Verified patient insurance benefits and eligibility through payer portals.
Advantage Center Wound Center Care Clinic Specialist
3M-KCI
10.2022 - 07.2023
- Verified third-party payer benefits and eligibility (online/telephonically).
- Conducted an in-depth review of clinical documentation.
- Called Wound Care Clinics or field personnel to obtain missing documentation required for billing.
- Analyzed and prioritized orders based on initial assessment of documentation and customer/business urgency.
- Provided high customer service in a competitive market.
Insurance Specialist
RX Crossroads by Mckesson
09.2021 - 10.2022
- Worked in a fast-paced, high-volume contact center environment.
- Contacted commercial and public payers to conduct verifications and benefit investigations.
- Recorded patient coverage information for a specific drug.
- Documented all interactions thoroughly.
- Multitasked between several internal system programs.
Health Care Assistant
Planned Parenthood South Atlantic
12.2011 - 02.2021
- Insurance verification and authorization.
- Obtained vital signs, performed blood draws, and administered injections.
- Communicated positive and abnormal findings to the health department and initiated calls to patients to relay their results, along with providing follow-up instructions.
- Reviewed claims for patients seen the previous day to ensure accuracy prior to submission to the insurance company.
- Daily review of Aged Revenue (AR) for possible payment from insurance companies.
- Handled incoming payments from insurance companies as well as patients.
- Developed training resources that included Excel spreadsheets, Word documents, and PowerPoint presentations.
- Used EHR/EPM system.
Lead Guest Service Representative
Target
09.2007 - 11.2011
- Consistently provided exceptional customer service.
- Managed the checkout operations and handled returns and exchanges.
- Handled customer complaints and developed a rapport with regular customers.
Education
Early Childhood Education Coursework -
Wake Technical Community College
04-2015
Diploma in Medical Assistant -
ECPI College of Technology
03-2009
High School Diploma -
Leesville Road High School
01-2007
Skills
- Bilingual (English & Spanish)
- Insurance Verification & Authorization
- Client and Patient Relations
- Administrative Support
- Revenue Cycle Support
- EMR/EHR & EPM Systems
- Scheduling & Coordination
- Financial Coordination
- Payment Processing
- Accounts Receivable
Timeline
Financial & Insurance Coordinator
NCCRM
04.2025 - Current
Call Center Representative
Medi-Metrix
07.2023 - 04.2025
Advantage Center Wound Center Care Clinic Specialist
3M-KCI
10.2022 - 07.2023
Insurance Specialist
RX Crossroads by Mckesson
09.2021 - 10.2022
Health Care Assistant
Planned Parenthood South Atlantic
12.2011 - 02.2021
Lead Guest Service Representative
Target
09.2007 - 11.2011
Early Childhood Education Coursework -
Wake Technical Community College
Diploma in Medical Assistant -
ECPI College of Technology
High School Diploma -
Leesville Road High School