Gerald Balukas
Kannapolis
Summary
Dynamic automotive professional with extensive experience at Subaru Concord, excelling in vehicle maintenance and repair. Proven ability in parts identification and documentation, enhancing workshop efficiency. Recognized for exceptional customer service and collaboration skills, consistently delivering high-quality results while adhering to OEM standards. Committed to continuous improvement and professional development in the automotive field.
Experienced with diagnosing and repairing wide range of vehicle issues. Utilizes technical expertise and hands-on skills to ensure efficient and accurate maintenance. Track record of providing excellent customer service and maintaining high standards of vehicle safety and performance.
Overview
18
18
years of professional experience
Work History
Parts Specialist
R.S Braswell Co.
06.2023 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained clean and neat parts counter and sales floor.
- Maintained extensive understanding of common problems and methods for repair.
- Adhered to company guidelines for performance and compliance.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
Automotive Technician
Carvana
06.2020 - 05.2023
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Enhanced workshop safety by adhering to and promoting best practices.
- Conducted routine maintenance checks for improved vehicle safety and longevity.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Read and followed technical documentation to complete accurate repairs.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Coordinated with parts department to determine availability of necessary components.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Used specialized tools to detect leaks in gas and refrigerant systems.
Automotive Technician
DriveTime
06.2019 - 03.2020
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Assisted in selection of quality parts and supplies, ensuring repair durability.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Tow Truck Driver
ABC Towing of the Carolinas
06.2017 - 05.2019
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Answered roadside assistance calls for tows and other vehicle support.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Operated with safety and skill to avoid accidents and delays.
Automotive Technician
Subaru Concord
11.2007 - 06.2017
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Performed safety and emissions inspections.
- Completed customer orders and warranty services according to manufacturer specifications.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Optimized fuel efficiency for customers with regular engine tune-ups and maintenance.
- Improved customer satisfaction by providing precise and timely repair updates.
- Maintained up-to-date knowledge of automotive industry standards and practices.
- Integrated new diagnostic software, improving accuracy in identifying vehicle issues.
- Fostered positive relationships with parts suppliers, ensuring cost-effective procurement.
- Enhanced vehicle performance by conducting detailed diagnostic procedures.
- Diagnosed complex electrical issues, restoring vehicle functionality.
- Customized vehicles to owner specifications, enhancing driving experience.
- Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
- Increased workshop efficiency with organization of tools and equipment.
- Conducted safety inspections to comply with legal and company standards.
- Reduced repeat repair visits by implementing thorough quality control checks.
- Analyzed vehicle data using advanced diagnostic equipment.
- Investigated customer complaints to identify cause of malfunctions.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Performed emissions tests according to standard procedures.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Conducted routine maintenance checks for improved vehicle safety and longevity.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Read and followed technical documentation to complete accurate repairs.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Coordinated with parts department to determine availability of necessary components.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Assisted in selection of quality parts and supplies, ensuring repair durability.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Education
High School Diploma -
E.C Goodwin Tech
New Britain, CT06-1998
Skills
- Parts identification
- Parts documentation
- Heating and air conditioning
- Vehicle maintenance and repair
- Suspension systems
- Installations and repairs
- Battery services
- Fuel systems
Timeline
Parts Specialist
R.S Braswell Co.
06.2023 - Current
Automotive Technician
Carvana
06.2020 - 05.2023
Automotive Technician
DriveTime
06.2019 - 03.2020
Tow Truck Driver
ABC Towing of the Carolinas
06.2017 - 05.2019
Automotive Technician
Subaru Concord
11.2007 - 06.2017
High School Diploma -
E.C Goodwin Tech
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