Pharmacy Manager
Georgina Hughes
CVS Pharmacy
Bakersville
17
years of professional experience
Experienced Pharmacy Manager with strong pharmacy operations management, leadership, and regulatory compliance skills. Proven ability to streamline workflows, lead teams, and support accurate, efficient patient care.
Work History
Pharmacy Manager
10 Years 11 Months- Directed daily pharmacy operations, ensuring accurate prescription fulfillment and timely patient service.
- Led pharmacist and technician scheduling to maintain coverage and workflow consistency.
- Enforced controlled substance procedures and regulatory compliance across dispensing activities.
- Reviewed insurance claims and resolved adjudication issues to support prompt prescription processing.
- Managed inventory levels, ordering, and medication expiration tracking to reduce stock shortages.
- Oversaw immunization services and patient counseling workflows to support clinical care delivery.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Maintained safe work environment by adhering to safety protocols and guidelines.
Pharmacy Manager
5 Years 7 Months- Coached pharmacy staff on customer service, safety protocols, and operational standards.
- Streamlined workflow coordination and task prioritization to improve processing efficiency.
- Improved processing efficiency by streamlining workflow coordination and task prioritization.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Collaborated with store manager to maintain daily operations.
- Facilitated community outreach events promoting health awareness, education, and preventive measures against various diseases.
Education
Pharm D - Pharmacy
Bachelor of Science - Chemistry
Skills
Patient education and counseling
Prescription verification
Workflow optimization
Pharmacy operations management
Timeline
Pharmacy Manager
CVS Pharmacy
12.2015 - CurrentRead More
Pharmacy Manager
Walgreens
05.2010 - 12.2015Read More
East Tennessee State University
Pharm D from Pharmacy
Read More
Western Carolina University
Bachelor of Science from Chemistry
Read More