Georgiana Hovis
Iron Station
Summary
Dependable and organized customer service representative with 8 years of experience supporting clients. Strong history of managing a high-volume workload while meeting hard deadlines in a fast-paced environment. Proficiency in numerous applications such as Microsoft Teams, Excel, Spreadsheet, etc.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Duke Energy
03.2023 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Remote position. Temporary Part Time
Remote Service Coordinator
Lowe's Companies Inc
09.2021 - 10.2022
- Initiated contact with service providers, installers, clients, and permitting offices to request approval and follow up to confirm appointments.
- Managed caseload of up to 50+ individuals/ families' home installation projects daily.
- Developed productive working relationships with clients, installers, manufacturers and vendors.
- Maintained accurate records and full compliance with government regulations, lead-safe practice and permitting guidelines.
- High call volume environment; both inbound and outbound call multi-tasking.
Personal Shopper
Harris Teeter Inc
08.2021 - 09.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Temporary position due to COVID 19.
Retail Sales Specialist
Victoria Secret
12.2018 - 08.2021
- Handled in-store purchase payment processing with cash and credit cards.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers and helped with product questions, selections and purchases.
- Management position- Store key holder.
- Assisted with job recruitment and new hire training.
- Increased weekly store sales by 10%
Third Key Manager
Claire's Boutique
07.2014 - 12.2018
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Developed professional relationships to improve retention of key customers.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
Education
High School Diploma -
East Lincoln High School
Denver, NC06.2014
Skills
- Upselling Products and Services
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Call Documentation
- Computers and Technology
- Multi-Line Telephone Systems
- Office Equipment Operation
- Customer service
- Call center experience
- Microsoft Excel
- Client relations
- Complaint resolution
Hobbies
My hobbies outside of the work environment include hiking, crafting, and spending time with my husband Devin and our two daughters Olivia (2.5) and Ava (6 months).
Timeline
Customer Service Representative
Duke Energy
03.2023 - 10.2023
Remote Service Coordinator
Lowe's Companies Inc
09.2021 - 10.2022
Personal Shopper
Harris Teeter Inc
08.2021 - 09.2021
Retail Sales Specialist
Victoria Secret
12.2018 - 08.2021
Third Key Manager
Claire's Boutique
07.2014 - 12.2018
High School Diploma -
East Lincoln High School
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