Georgia Lott, MSW, LCSW
Cary,NC
Summary
Dynamic and compassionate mental health professional with extensive experience at Charlie Health and other reputable organizations. Excelled in clinical assessment and crisis intervention, enhancing patient engagement and support. Demonstrated expertise in fostering trust through active listening and collaboration, significantly improving client outcomes. Skilled in trauma-informed practices and resource coordination, achieving notable advancements in mental health care.
Overview
19
19
years of professional experience
Work History
Group Facilitator
Charlie Health
01.2023 - Current
- Developed open rapport with patients, encouraging sharing of questions and concerns.
- Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
- Facilitated 9 to 12 groups a week, following Charlie Health best practices and using assigned and most up to date Charlie Health curriculum.
- Fostered client engagement and group cohesion throughout the session, encouraging client participation and fostering camera-on culture
- Worked collaboratively and respectfully across the care team including with Primary Therapists, Care Experience Specialists and Care Coaches
- Maintained and model professional ethics, including appropriate boundaries and confidentiality
MENTAL HEALTH THERAPIST-COMMUNITY SUPPORT TEAM
Carolina Outreach LLC
09.2022 - Current
- Collaborated with multidisciplinary teams to support holistic care.
- Enhanced therapeutic progress with evidence-based intervention strategies.
- Provided crisis intervention to stabilize patients in distress.
- Increased patient engagement by continuously assessing and adapting therapeutic approaches.
- Developed rapport with clients to build trust and ensure openness during therapy.
- Utilized cognitive-behavioral techniques to address maladaptive thinking patterns.
- Conducted assessments to diagnose mental health conditions and plan appropriate interventions.
- Delivered psychoeducation to patients and their families for better understanding of mental health issues.
- Coordinated with external agencies to arrange additional support services for patients.
- Applied trauma-informed care practices to ensure safe and effective treatment.
- Maintained detailed documentation of client progress, effectively communicating with other healthcare providers as necessary.
- Completed assessment and reassessment of client's need for services; informing client about benefits, community resources, and services; assisting client in accessing benefits and services; arranging for client to receive benefits and services; and monitoring provision of services
BEHAVIORAL HEALTH EAP CONSULTANT I
Anthem
08.2021 - 09.2022
- Conducted comprehensive assessments of users' needs for core EAP and work/life services. Deescalates callers. Navigates resources.
- Resolved complex concerns, assess and take action in crisis situations. Identifies high risk cases and responds appropriately.
- Referred to appropriate resources both internal and external to Military OneSource.
- Documented all cases in electronic record. Performs follow up calls and reporting.
- Coordinated, consulted, and collaborated with supervisors and peers and outside providers.
MOBILE CRISIS QUALIFIED PROFESSIONAL
Therapeutic Alternatives
03.2017 - 08.2021
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Completed risk assessment including bio-psychosocial information and history to determine risk of harm and identify immediate needs.
- Identified crisis, provides crisis intervention and emotional support. Ensures referral to proper resources. Uses motivational interviewing and solution focused brief counseling techniques to assist with current issues and creates crisis plans.
- Created, maintained and documented interventions and dispositions in chart. Develops and maintains relationships with other community agencies, medical professionals and organizations.
- Coordinated with clinical staff and communicates necessary information including bio-psychosocial history, current symptoms, diagnosis, and treatment recommendations.
- Developed and updates policies and procedures, training tools and trains new Qualified Professionals. Reviews charts for clinical and administrative accuracy.
JOINT OPERATIONS CENTER TECHNICIAN SUPERVISOR
North Carolina National Guard
03.2016 - 10.2017
- Managed daily operations and supervise federal technicians.
- Oversaw team development, creating training schedules, procedures, and exams.
- Executed staff reviews.
- Provided support for company operations, interfacing information between multiple departments and coordinating with multiple levels of commands, public safety agencies, and guest. Develop and improve SOPs.
PROBATION / PAROLE OFFICER
DEPARTMENT OF PUBLIC SAFETY
08.2010 - 10.2014
- Promoted successful reentry by connecting offenders with appropriate resources such as housing, employment, and substance abuse treatment services.
- Managed large volume and diverse probation and parole high-risk supervision cases.
- Assessed risk of reoffending, evaluating multiple factors including mental health, family, substance abuse, social interactions, education, and employment needs.
- Regularly coordinates with court systems, mental health providers, physicians, educators, employers and other agencies for need determination and accommodation.
- Ensures referral to proper resources. Introduced mental health training to staff and supervisors, expanding team's mental health knowledge through instruction on diagnoses, treatment options, resources, and needs. Participates in identification, strategy development, and restructuring of policy and guidelines improvement for probation parole cases involving mental health.
- Ensured accurate record-keeping by maintaining detailed documentation of offender progress, violations, and actions taken.
- Developed strong rapport with offenders through consistent communication while enforcing accountability for their actions.
- Collaborated with treatment providers, law enforcement agencies, and community organizations for effective supervision and intervention strategies.
HUMAN SERVICES COORDINATOR III
ONSLOW/CARTERET BEHAVIORAL SERVICES
10.2005 - 04.2010
- Performed administrative director duties for state and privately funded outpatient mental health treatment centers.
- Executed appropriate procedures to ensure basic and urgent needs of mental health, substance abuse, and developmental disability patient are accommodated.
- Provided support to consumers experiencing a mental health crisis
- Provided psychoeducation to consumers and care givers/families.
- Coordinated clinical treatment plans with providers and other agencies.
- Conducted preliminary evaluations for each patient. Provides patient advocacy and resources.
- Maintained medical records, ensuring adherence to HIPAA standards.
- Acted as approval authority for state funded MH/SA/DD services.
- Liaised between agency leadership, private service providers, and consumers as a member of Utilization Review team.
- Supervised, train, and mentor employees and private service providers.
- Reviewed accounts payable and receivable documentation and identify/rectify billing and collection errors.
- Collaborated with financial director to ensure financial goal attainment.
- Interviewed and evaluated potential employees and coordinating with HR.
- Enhanced efficiency and clarity of medical and financial records by implementing improvements to tracking and reporting processes.
Education
Master of Social Work - Social Work
NC State University
Raleigh05-2021
Bachelor of Social Work - Social Work
University of Cincinnati
Cincinnati, OH08-2001
Skills
Clinical Assessment
Crisis Intervention
Establishing Rapport
Active Listening
Time Management
Critical Thinking
Cultural Competence
Advocacy
Trauma informed practice
Resource coordination
Case Management
Collaboration
Licensure
Licensed Clinical Social Work (LCSW)
Timeline
Group Facilitator
Charlie Health
01.2023 - Current
MENTAL HEALTH THERAPIST-COMMUNITY SUPPORT TEAM
Carolina Outreach LLC
09.2022 - Current
BEHAVIORAL HEALTH EAP CONSULTANT I
Anthem
08.2021 - 09.2022
MOBILE CRISIS QUALIFIED PROFESSIONAL
Therapeutic Alternatives
03.2017 - 08.2021
JOINT OPERATIONS CENTER TECHNICIAN SUPERVISOR
North Carolina National Guard
03.2016 - 10.2017
PROBATION / PAROLE OFFICER
DEPARTMENT OF PUBLIC SAFETY
08.2010 - 10.2014
HUMAN SERVICES COORDINATOR III
ONSLOW/CARTERET BEHAVIORAL SERVICES
10.2005 - 04.2010
Master of Social Work - Social Work
NC State University
Bachelor of Social Work - Social Work
University of Cincinnati
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