George Simpson
Hertford
Summary
Dynamic automotive professional with extensive experience at Discount Tire, excelling in management and customer engagement. Proven track record in optimizing workflow and enhancing operational efficiency. Skilled in equipment troubleshooting and effective communication, I thrive in fast-paced environments, driving team success and delivering exceptional service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Technician
Nissan Of Elizabeth City
Elizabeth City
04.2026 - Current
- Diagnose vehicle issues using advanced diagnostic equipment and tools.
- Perform routine maintenance on vehicles to ensure optimal performance.
- Conduct safety inspections and identify necessary repairs for compliance.
- Collaborated with service advisors to ensure accurate understanding of customer needs and expectations.
- Maintained clean and organized work area to enhance operational efficiency and uphold safety standards.
- Follow all safety protocols while performing work in potentially hazardous environments.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Documented work completed by filling out work orders, repair logs, and maintenance plans.
Battery Manager
Pro-Tow
Elizabeth City
04.2024 - 04.2026
- Enhanced customer satisfaction through strategic battery sales management.
- Oversaw battery inventory for Elizabeth City and Outer Banks locations, ensuring optimal stock levels.
- Monitored and analyzed battery testing scores for all drivers to maintain performance standards.
- Executed battery installations in various vehicle models, ensuring compatibility.
- Register and program batteries to vehicles where applicable.
- Perform other light service duties (lockouts, tire changes and fuel deliveries).
- Train new hires on all light service duties mentioned previously.
Manager
Discount Tire
Elizabeth City
07.2019 - 04.2024
- ..I was a manager at Discount Tire. That involves sales, customer service, changing tires, and training new hires.
- Managed inventory, profit, and price deviation while performing essential business tasks, including:
- Coordinated staff scheduling to optimize workflow and enhance service delivery.
- Providing leadership during times of organizational change or crisis situations.
- Recruiting and hiring qualified candidates to fill open positions.
- Implementing process improvements to enhance operational efficiency in the shop.
- Created monthly reports for senior management detailing operational performance metrics.
- Processed warranty adjustments to ensure customer satisfaction and compliance with company policy.
- Utilizing various software and tools to streamline processes and optimize performance.
Education
High school diploma - Hertford, NC
Perquimans County High School
Hertford, NC06-2019
Skills
- Service technician experience
- Equipment troubleshooting
- Automotive service
- Power tool operation
- Hand tool operation
- Inventory Control
- Quality assurance
- After-sales support
- Cash register
- POS
- Payroll
- Financial records oversight
- Data analysis
- Time management
- Math
- Sales
- Customer service
- Customer engagement
- Retail Sales
- Store management
- Retail Management
- Assistant management
- Shift Management
- Supervision
- Management
- Leadership
- Staff development
- Recruiting and interviewing
- Decision-making
- Negotiation
- Vendor management
- Workflow optimization
- Attention to detail
- Effective communication
- Computer skills
- Microsoft Office
- Microsoft Word
- Cash Handling
- Outdoor work
- Cleaning operations
- Power tool proficiency
- Sales techniques
- Key performance indicators
- CRM
- Financial records oversight
- Key performance indicators
- Decision-making
Certification
Driver's License
Timeline
Service Technician
Nissan Of Elizabeth City
04.2026 - Current
Battery Manager
Pro-Tow
04.2024 - 04.2026
Manager
Discount Tire
07.2019 - 04.2024
High school diploma - Hertford, NC
Perquimans County High School