George Helms
Charlotte
Summary
Proven Customer Service Representative at Publix, adept in conflict resolution and critical thinking, excelled in high-stress situations by efficiently resolving customer complaints. Skilled in both customer relations and first aid, demonstrated at Big Kahuna Water Park, ensuring guest safety and satisfaction. Enhanced team development and prioritized client needs effectively.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in any desired role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Publix
05.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Lifeguard
Big Kahuna Water Park
05.2020 - 09.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Associate of Science - Business
Northwest Florida State College
Niceville, FL05-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Conflict resolution
- Complaint handling
- Prioritization
- Product and service solutions
- Reading comprehension
- Client relations
- Team development
Certification
CPR certified.
BLS certified.
Timeline
Customer Service Representative
Publix
05.2021 - 05.2022
Lifeguard
Big Kahuna Water Park
05.2020 - 09.2020
Associate of Science - Business
Northwest Florida State College
Similar Profiles
Nicole Dianna FoxNicole Dianna Fox
Customer Service Associate at PublixCustomer Service Associate at Publix
Darren FreemanDarren Freeman
Grocery Clerk at PublixGrocery Clerk at Publix
Gabriel ArberGabriel Arber
Stocker at PublixStocker at Publix