George Dale (S2S Wake Technical Community)
Raleigh
Summary
Dedicated and customer-focused professional with over four years of immersive experience in delivering exceptional customer service. Adept at cultivating positive client relationships through effective communication and problem-solving. In the past half-year, I have extended my passion for technology into hands-on repair work, gaining valuable experience in diagnosing and resolving technical issues. This combination of extensive customer service expertise and growing technical proficiency aligns seamlessly with the demands of a computer specialist. I am excited to contribute my skills and enthusiasm for technology to enhance the service delivery and technical support provided to clients
Overview
5
5
years of professional experience
Work History
Overnight Stocker and Receiver
Lowe's
07.2023 - Current
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Greeted store customers and discussed needs.
- Reviewed order data to verify transactions and shipping dates.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Dominos Assistant Manager
Dominos
11.2018 - 07.2023
- Established team priorities, maintained schedules and monitored performance.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed strong working relationships with staff, fostering a positive work environment.
- Defined clear targets and objectives and communicated to other team members.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Created employee schedules to align coverage with forecasted demands.
Education
High School Diploma -
Wake Young Men's Leadership Academy
Raleigh, NC05.2022
Skills
- Team Development
- Brand Management
- Product Inspection
- Staff Management
- Product Merchandising
- Teamwork and Collaboration
- Staff Training
- Hiring and Training
- Inventory Monitoring
- Decision-Making
- Stock replenishment
- Hardware and Software Repair
- Workforce Planning
- Mobile Device Repair
- User Support
- Customer Service
- Time management skills
Accomplishments
- 2nd in 2022 class
- 4.62 GPA
- Vice President of WYMLA
- Vice President of the National Honors Society
- Certified in Word and PowerPoint
- Assembled multiple Personal Computers for retail
Additional Information
Personal Experience:
Engaging in activities such as building custom computers, repairing phones, and tinkering with laptops is a solid foundation for transitioning into the role of computer specialist. First, custom computer building hones hardware expertise, a critical skill when diagnosing and fixing diverse technical issues. Repairing phones enhances proficiency in trouble shooting and understanding intricate mobile devices in the world. Additionally, hands-on experience with laptops not only refines problem-solving abilities but also fosters familiarity with various operating systems and software configurations, valuable assets in the advanced repair landscape.
Timeline
Overnight Stocker and Receiver
Lowe's
07.2023 - Current
Dominos Assistant Manager
Dominos
11.2018 - 07.2023
High School Diploma -
Wake Young Men's Leadership Academy
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