Geoffrey Smith
Winston-Salem
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Scientist/Analyst position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am looking for a career change out of EMS and back into the IT field. You will never meet a harder worker.
Overview
18
18
years of professional experience
Work History
Paramedic
County Level EMS Agencies
05.2016 - Current
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Delegated life-saving tasks to provide comprehensive treatment to triaged patients in emergency situations.
- Rapidly adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
Customer service
Talley Water Treatment Company
03.2015 - 04.2016
- Installation and service work on water treatment systems for residential.
- Presented different repair options to customers to help each person make appropriate choices.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Consulted with customers to assess service requirements and produce accurate orders.
Game Advisor
GameStop
08.2014 - 08.2015
- Provided information about different game system costs, features and drawbacks.
- Provided retail assistance, finalizing and processing customer purchases for games across major system types.
- Assisted customers with locating desired games.
- Answered product questions, offering troubleshooting and advice before and after purchase.
Instructor
ABC Bartending School
05.2013 - 08.2014
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
administration and Paralegal
Providence Hill Business Solutions
06.2006 - 01.2014
- Obtained state and local business licenses and permits as well as the coordination of inspections for building, zoning, health, safety and fire for new retail and food service corporations.
- Conducted detailed client intakes and entered information into company database.
- Researched state statutes, decisions, legal articles, codes and documents.
- Communicated with outside vendors on behalf of attorneys and legal departments.
Sales Manager
Verizon Wireless
03.2012 - 04.2013
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
Customer Service Representative
Blockbuster Video
07.2008 - 03.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Completed physical inventory counts each month.
Lead Sales Executive
Clearwire
02.2007 - 08.2007
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Computer Specialist
Best Buy
11.2006 - 02.2007
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Backed up company data on regular basis, successfully recovering critical information after malware attacks.
- Imaged and prepared new computers for integration into company networks and systems.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Education
No Degree - Data Science Certification
Codecademy
Online08.2023
Paramedic - Emergency Medical Technology
Rowan-Cabarrus Community College
Salisbury, NC08.2018
EMT-Basic - Emergency Medicine
Guilford Technical College
Greensboro, NC12.2015
Bachelor of Science - Information Technology
University of North Carolina At Greensboro
Greensboro, NC05.2014
High School Diploma -
Northwest Guilford High School
Greensboro, NC06.2006
Skills
- Data Mining
- Jupyter Notebook
- Machine Learning
- Applied Statistics
- Advanced Excel Spreadsheet Functions
- Data Operations
- Database Management
- Data Quality Assessment
- Data Quality Assurance Processes
- Query Tools
- Python Programming
- Structured Query Language (SQL)
Timeline
Paramedic
County Level EMS Agencies
05.2016 - Current
Customer service
Talley Water Treatment Company
03.2015 - 04.2016
Game Advisor
GameStop
08.2014 - 08.2015
Instructor
ABC Bartending School
05.2013 - 08.2014
Sales Manager
Verizon Wireless
03.2012 - 04.2013
Customer Service Representative
Blockbuster Video
07.2008 - 03.2009
Lead Sales Executive
Clearwire
02.2007 - 08.2007
Computer Specialist
Best Buy
11.2006 - 02.2007
administration and Paralegal
Providence Hill Business Solutions
06.2006 - 01.2014
No Degree - Data Science Certification
Codecademy
Paramedic - Emergency Medical Technology
Rowan-Cabarrus Community College
EMT-Basic - Emergency Medicine
Guilford Technical College
Bachelor of Science - Information Technology
University of North Carolina At Greensboro
High School Diploma -
Northwest Guilford High School
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