GEOFFREY FORBES
Matthews
Summary
Strategic Client Advisor with a 27-year legacy at Neiman Marcus, consistently ranking in the top 10% of producers. Expert in cross-category luxury sales and elite clienteling, managing a multi-million dollar book of HNW individuals. Expertly integrates the traditional 'selling ceremony' with data-driven CRM strategies to maximize client lifetime value and retention
Overview
28
28
years of professional experience
Work History
Client Advisor
Neiman Marcus
Charlotte, Nc
03.1998 - Current
- Top-Tier Performance: Consistently recognized as a member of the Million Dollar Club for elite sales production.
- Revenue Growth: Sustained $1M+ in annual sales (2021–Present), currently pacing at a 34% year-over-year increase for the 2024–2025 year.
- Category Expertise: Strategic driver of high-ticket categories, with jewelry and watches accounting for 23% ($325K) of total sales volume in 2024–2025.
- Relationship Management: Curate bespoke shopping experiences and personalized styling for an exclusive book of high-net-worth individuals to drive loyalty and repeat business.
- Operational Excellence: Orchestrate complex client appointments and lead comprehensive follow-up strategies to ensure 100% inquiry resolution and seamless store operations.
Education
Bachelor of Science - Business Administration
Colorado University
Boulder, CO05.1990
Skills
- Elite Clienteling & Retention 25 Years
- High-Net-Worth (HNW) Relationship Management
- Strategic Visual Merchandising & Floor Planning
- Mobile & Remote Transaction Processing
- CRM Utilization & Data-Driven Client Outreach
- Team Collaboration & Sales Support
Accomplishments
- Customer service star(multiple times).
Timeline
Client Advisor
Neiman Marcus
03.1998 - Current
Bachelor of Science - Business Administration
Colorado University