Genieva Branch
Raleigh
Summary
Proficient Team Leader specializing in employee training, safety compliance, and performance evaluation. Focused on optimizing workforce management and enhancing team performance to increase productivity. Experienced in conflict resolution and task delegation, effectively organizing training sessions to drive operational efficiency and support employee development.
Overview
2
2
years of professional experience
Work History
Team Leader Manager
Kaleo Supports
Raleigh
12.2023 - Current
- Coordinated training sessions for staff, enhancing skills and improving overall team performance.
- Managed scheduling to optimize workforce allocation and minimize downtime during operations.
- Monitored compliance with safety protocols and company policies during operations.
- Provided guidance, coaching, and feedback to team members.
- Created and maintained a positive work environment for employees.
- Assigned and monitored daily tasks for team members.
- Organized team meetings to discuss progress and challenges.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Led mentoring for newly hired employees, providing essential knowledge of company programs and fostering early development.
- Provided regular reports to senior management on team performance, challenges, and strategic recommendations.
Residential Support Worker
Club Nova
Carrboro
02.2024 - 10.2024
- Supported individuals with daily living activities and personal care.
- Assisted clients in developing life skills and achieving personal goals.
- Maintained a safe and clean residential environment for all residents.
- Monitored client progress and documented changes in behavior or needs.
- Facilitated group activities to promote social interaction among residents.
- Helped residents with activities of daily living, grooming, and feeding.
- Assisted with medication administration and management.
- Organized leisure activities such as games, sports events, art classes .
Education
High School Diploma -
Thomas Jefferson High School
Brooklyn, NY01-2002
Some College (No Degree) - Human Services
Monroe College
Bronx, NY05-2026
Skills
- Employee training
- Team building
- Performance evaluation
- Safety compliance
- Task delegation
- Workforce management
- Team management
- Training development
- Client support
- Self-motivation
- Organizational skills
- Motivational skills
- Activity coordination
- Conflict resolution
- Coaching techniques
- Professional and courteous
- Complex Problem-solving
Timeline
Residential Support Worker
Club Nova
02.2024 - 10.2024
Team Leader Manager
Kaleo Supports
12.2023 - Current
High School Diploma -
Thomas Jefferson High School
Some College (No Degree) - Human Services
Monroe College